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Maria Freazel S. | Elance
 
176985602337900
Last Sign-in: Jan 7, 2014

Maria Freazel S.

Experienced Customer Service
   Philippines

Overview

Minimum Hourly Rate $5

I can offer to your company my 8 years of experience in customer service. I have worked in one of the biggest call centers in the Philippines as a technical and customer service representative. Our client was one of the biggest internet service provider in the United States. My key role was to provide best service to the customers. In addition, I have resolved number of complaints and assisted the customers in their internet connection problem. I also did upselling of the company's other products and services. I can work in a stressful...

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Mar 5, 2013|Customer Service|$0|Completed

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Skills (2)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Helpdesk

Service Description

I can offer to your company my 8 years of experience in customer service. I have worked in one of the biggest call centers in the Philippines as a technical and customer service representative. Our client was one of the biggest internet service provider in the United States. My key role was to provide best service to the customers. In addition, I have resolved number of complaints and assisted the customers in their internet connection problem. I also did upselling of the company's other products and services. I can work in a stressful environment and can handle any amount of work pressure. I am flexible with the work timing and do not have problem doing night shifts as well as working on weekends. I am diplomatic, cooperative, team player, outgoing. I am capable of providing superior service, work for the customer satisfaction and achieve the company's goals. I am confident that I can become an important part of your organization.

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Employment

Sykes Asia Inc.
Senior Technical Support Representative
2004 - 2012
- Accountable for providing high level of technical response to the customers of our clients - Assisted customers with their internet issues thru phone and chat - Ensures that...

Education

University of Cebu -LM
Bachelor of Secondary Education Major in Mathemati
2001 - Present

Keywords

My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
mzelles19
Type
Individual
Member Since
December 2012
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Maria Freazel S. | Elance

Maria Freazel S.