Nanoka M. | Elance
Last Sign-in: Feb 8, 2013

Nanoka M.

A Japanese & English speaking couple
   United States
  |   Santa Clara, CA
  |  4:54 am Local Time


I am a native Japanese speaker who was born in Japan and has lived in the US for the last 12 years. I have 6 years of computer and engineering experience in Silicon Valley.

My husband, also an engineer and a native English speaker, and I collaborate together to effectively translate English to Japanese and vice versa.

We both have a bachelors degree in computer science and have worked at small and large scale internet companies throughout Silicon Valley. This has allowed us a great deal of familiarity with development, engineering, and internet terminology..
Service Description
Area of Focus:
- System Administration
- Programming or scripting languages
- Computer Science
- Technical Manuals
- Website localization
- Mobile application localization
- E-commerce
- Games, Social Network (Android / iOS Apps)
- Blogs
- Manga, Anime, Comic Books
San Francisco State University
B.S. Computer Sience
Yahoo! Inc
Network Operations Engineer
2008 - 2012
• Use various monitoring tools, such as Netcool, Gomez, Nagios, Argus and other in-house tools to monitor the stability of worldwide Yahoo! services and Network infrastructure • Respond to requests and problem reports from other engineering groups • Respond to tickets, emails, and phone calls to communicate with internal engineers and broadband partners to satisfy their needs and solve problems • Provide Tier-1 technical support for Network, Storage, servers, applications and all other Yahoo! services • Follow up with tickets and bugs to ensure that SLAs are met • Suggests new tools and scripts that may ease the team’s daily tasks • Generate production outage notifications and broadcast them to the affected teams and executives • Participate in post-mortem meeting to prevent similar outages in the future • Set up training sessions with other Yahoo! groups for the team to learn new technologies and infrastructures as well as to build a closer relationship • Environment consists of 95% FreeBSD and Linux production servers, 5% Windows
NOC/Network Operation Center Analyst
2007 - 2008
• As part of a 24x7x365 team, monitor various tools, such as Wily, Open View, Big IP load balancer, Intermapper, Site Seer, Web Watcher and log files, to ensure 99.999% availability of internal/external network, servers and web applications • Perform initial troubleshooting and diagnosis all production and backup systems, services and networks • Identify affected network, database, applications or servers, and perform network route switch and server switch to minimize service impact • Escalate issues to appropriate teams for timely resolution, and notify affected groups about impacting conditions. • Provide critical service outage notification to company personnel and clients • Open, update and close trouble tickets with detailed information relating to the incident. • Communicate verbally, electronically and occasionally by phone with clients to provide highest level of customer support • Respond to client requests for service. Record and execute change requests. • Perform routine system maintenance • Develop and improve our automation and monitoring systems that will aid in overall system uptime and reduce time to issue resolution
Payment Terms
None specified
Nanoka M. | Elance

Nanoka M.