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Nicole C. | Elance
 
176985602337900
Last Sign-in: Nov 24, 2014

Nicole C.

*Consultative Sales *Cust Svc * Trainer/QA * VO
   Philippines
  |   Quezon City, Metro Manila

Overview

Minimum Hourly Rate $11

* PROJECT MANAGEMENT: Enable virtual teams to perform and deliver results through effective planning, coordination, resolution and follow through.

* CUSTOMER SERVICE / WEB SUPPORT: Provide businesses / entrepreneurs with outstanding customer service via help desk support / web chat /email.

* Neutral Accent VOICE OVER TALENT: Give life and meaning to written material through voicing (e-learning and tutorials, audio video presentations, voicemail, commercials). With 5 years training experience with a Fortune 100 company, I...

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Portfolio

Voice Talent. Audio mixing. Treatment -music bed and effects. Creative Commons...
Voice Talent. Treatment - Telephone effect. Background music: Oprachina - Fat-fast,...
Voice Talent. Treatment -music bed. Background music: "Particule" from...
Voice Talent. Treatment - intro extro fade.
Voice Talent. Delivery: slightly sexy, mostly engaging and corporate
Voice Talent.
Voice Talent. Younger Female for Shopping Site.
Voice Talent. Voicemail/Promo.
Voice Talent. Voicemail/Promo.
Voice Talent. Corporate Voicemail.
Voice Talent. Corporate Promo.

Skills (4)

Tested
Customer Service
Customer Service Test
My Score
avg
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg

Service Description

I am a Trainer with experience in Sales, Customer Service, Broadcasting and Project Management.


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Employment

MCI - Verizon
Performance Solutions Specialist - Communications Excellence Head - Learning and Development Specialist
2003 - 2008
Verizon (formerly MCI) is a major telco leader with over 37 million US subscribers. Over the course of 5 years, I was fortunate to have the opportunity to be part of its pioneer onsite training...
eTelecare Call Center
Desktop Technical Support Rep
2002 - 2003
Trapik.com
Traffic Broadcaster / Writer
2001 - 2002
Brightstar Broadcasting
Newscaster / DJ / Voice Talent
1997 - 2002

Education

Advance Learning Interactive Systems Online
Diploma in Social Media Marketing
2012 - Present
University of the Philippines
BA European Languages minor Mass Communications
2006 - Present
Advance Learning Interactive Systems Online
Diploma in Operations Management
2012 - 2012

Keywords

neutral accent
sales
project management
customer service
training
My Snapshot
Sales & Marketing
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
ncaluza
Type
Individual
Member Since
May 2009
Elance URL
Verifications
0
Nicole C. | Elance

Nicole C.