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Candra M. | Elance
 
176985602337900
Last Sign-in: Dec 4, 2015

Candra M.

Quality Customer Service
   United States
  |   Greensboro, NC

Overview

Minimum Hourly Rate $10

I have been in the customer service, adminstrative assistant field for 12 plus years. I have worked for Fortune 500 companies such as AT&T Wireless, Citigroup and Verizon Wireless. I am a licensed insurance agent, and also have worked in the retail operations, and retail sales, in the wireless industry.

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Aug 23, 2012|Other - Sales & Marketing|$0|Working

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Skills (5)

Tested
Call Center Skills Test
My Score
avg
Passed

Service Description

Customer Service:
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions

Adminstrative Assistant
Oversee all aspects of general office coordination.
Maintain office calendar to coordinate work flow and meetings.
Maintain confidentiality in all aspects of client, staff and agency information. Monitor and assist with maintenance of the organizationís website.
Interact with clients, vendors and visitors.
Answer telephones and transfer to appropriate staff member.
Open, sort and distribute incoming correspondence, including faxes and email. Sign for and distribute UPS/FedEx or similarly delivered packages.
Prepare responses to correspondence containing routine inquiries.
Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing,mailing and filing.
File and retrieve organizational documents, records and reports.
Coordinate and maintain...

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Employment

Verizon Wireless
Retail Sales Operation
2005 - 2010
Manage multiple location ensuring daily and monthly inventory counts. Making sure all staff is trained, and scheduled for each month. Responsible for merchandising, merchandise placement, and mock...
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service Representative
Senior Administrative Assistant
Personal Assistant
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Identity
Username
ncbeautybar
Type
Individual
Member Since
October 2011
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Candra M. | Elance

Candra M.