Aug 23, 2012|Other - Sales & Marketing|$0|Working
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
communicate and coordinate with internal departments
follow up on customer interactions
Oversee all aspects of general office coordination.
Maintain office calendar to coordinate work flow and meetings.
Maintain confidentiality in all aspects of client, staff and agency information. Monitor and assist with maintenance of the organizationís website.
Interact with clients, vendors and visitors.
Answer telephones and transfer to appropriate staff member.
Open, sort and distribute incoming correspondence, including faxes and email. Sign for and distribute UPS/FedEx or similarly delivered packages.
Prepare responses to correspondence containing routine inquiries.
Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing,mailing and filing.
File and retrieve organizational documents, records and reports.
Coordinate and maintain...
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