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Antonella Cassar | Elance
 
176985602337900
Last Sign-in: Jun 15, 2014

Antonella Cassar

Reliable and experienced admin, customer service
   United Kingdom
  |   brighton, east sussex

Overview

I have several years experience in bilingual Customer Service covering both English and Italian markets. I also have experience admin support data entry and translation form English to Italian and Italian to English. I am a naturally helpful person and therefore found my character well suited to customer service and general customer relations.

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Skills (10)

Tested

Service Description

Skills and competencies
Good communication skills
Good people skills
Kind and caring person
Have my own transport
Have some personal experience with care
Hard working
Eager to learn


Work history

October 2011 - Present: Self employed decorator/handyman
Providing a variety of services in peoples homes such as decorating, garden maintenance etc.
Ensuring a clean and safe work environment by putting down dust sheets and ensuring protective masks etc are worn when required.
Dealing with customers and organising the work schedule.
Ensuring customers are satisfied with the work done.




January 2011 - April 2011: Temporary telesales agent - BW Lift Trucks Ltd. Brighton
Calling existing customers and trying to sell them extra services.
Calling potential clients explaining the services provided by the company and booking any services they requested.


April 2007 Nov 2010: Experienced Consumer services Agent - Kimberly Clark, Brighton
Responding to consumer complaints via phone, email and letter for the UK and Italian Markets.
Translation of materials from English to Italian or vice versa.
Aiding in training new recruits.
Audit weekly performance reviews.
Responsible for health and safety procedures.


Nov 2006 Feb 2007: Sales agent - Inkfish, Brighton
Contacting existing sky customers to offer insurance for their sky boxes.
Forwarding customers details to customer service if they had any issues they needed resolved.
Credit checks for consumers who wanted insurance....

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Overview  |  Job History  |  Resume/C.V.

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Nellcass
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Member Since
February 2013
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Antonella Cassar | Elance

Antonella Cassar