I am Nina Villaver. I am a Registered Nurse in the Philippines. I have worked previously with Northern TranscriptionWorks Inc. as a Medical/General Transcriptionist. I have also worked before as a Technical Support Representative for AT&T 9-State. Currently, I am an Implementation Coordinator in NCR Corp. Philippines. Before becoming an Implementation Coordinator in NCR, I was a Project Scheduler for 2 years and 5 months handling pre-calls and monitoring to ATM and POS installation, upgrade and de-installation.
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Duties and Responsibilities
-Manages delivery and installation of NCR, customer procured and third party products and services for NCRís customers. Other services include (but are not limited to) upgrades to equipment, redeployments, service assumption, FROís, and site preparation services.
-Provides project coordination services (customer single point of contact, management reporting, billing, subject matter expert, etc.) in accounts that do not have Project Management representation. The IC is a key member of the NCR project team responsible for coordinating the successful delivery of equipment and installation of the contracted services (internally and externally).
-The IC utilizes defined processes and tools to ensure that each customer site/project is delivered and installed on time; and is complete to meet the customerís expectations and in accordance with the documented scope of work.
Duties and Responsibilities:
Projects handled: AT&T Bridgeline, Starbucks, ZALE, Home Depot, ULTA, Limited Brands, Forever 21, Neiman Marcus, Big Lots, and PetSmart (ATM and POS Installs)
*I do monitoring via pre-calls and emails to NCR Field technicians scheduled for ATM installations, ATM upgrades, Point-of-Sale equipment installation or upgrade in the USA, Europe, Asia and CALA region.
*I make sure that the NCR Field technicians are fully prepared and are equipped with the necessary information they need for the site ATM and POS...
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