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Nersie A. | Elance
 
176985602337900
Last Sign-in: Oct 9, 2014

Nersie A.

quality assurance, QA, customer service,researcher
   Philippines
  |   Arayat, pampanga

Overview

Minimum Hourly Rate $3

I started as a call center agent from a reputable BPO industry here in the Philippines supporting a telecommunication Company in the US for almost 3 years. I have learned how to deal with billing concerns, irate callers, technical problems with their devices. Promoted as Quality Assurance Specialist which requires us to listen and evaluate call records and provide feedback and support to agents. After a year, i was fortunate to take my career to the next level and joined Operations as a Team Leader. Here i get to experience to take...

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Skills (9)

Tested

Employment

Egosi Marketing
Quality Assurance Agent
2014 - Present
listen and score phone calls based on a set of quality assurance guide lines. The job will have you using a web based tool to listen and score the calls as either Pass or Fail .
Teletech Customer Care Management Philippines
Operations Supervisor
2013 - 2014
A Team lead is responsible for providing quality and efficient customer service to customers through the daily management of a team. - Maintains energy and enthusiasm and works to keep the team...
Teletech Customer Care Management Philippines
Quality Assurance Specialist
2012 - 2013
Performs call monitoring and provides trend data to site management team. - Participates in customer and client listening programs to identify customer needs and expectations. - Coordinates and...
Teletech Customer Care Management Philippines
Customer Service Representative
2009 - 2012
Handling inbound calls for a Telecommunications company in USA, answering queries for cancellation, suspension and upgrade process. Processing payment, orders, and issuing service interruption...
Overview  |  Job History  |  Resume/C.V.

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Nersie
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Nersie A. | Elance

Nersie A.