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NesmaAmin A. | Elance
 
176985602337900
Last Sign-in: Apr 14, 2015

NesmaAmin A.

   Egypt

Overview

I am a flexible and hardworking person who has over 6 years in a variety of fields such as Procurement, Customer Service, Training, Complain & Back office, Corporate Communication & last but not least in marketing research,i gathered experience helped me to deal and analyze situations before taking any move. i have Master of business administration in international marketing field since Dec 2014, i wish to apply all the knowledge and techniques i got through my study in my career and i hope to hold my DPA after few years from now..
I hope...

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Skills (10)

Tested
Strategic Business
Negotiating (intermediate)
Analytical Skills
Marketing Research
Time management
Work under pressure (expert)
Excellent communication skills
Presentation Skills
Decision Making
Adaptability to changes in system/ policies/ management directions (expert)

Employment

Choice
Marketing research analyst
2014 - Present
• Searching for SMESs • Product analysis • Target consumer analysis • External environment • Prepare SWOT analysis • Conduct a marketing survey • Participate in the preparation of the feasibility...
Telecom
Internal Communication support specialist
2013 - 2014
-Engaging employees and increase their sense of belonging to our corporation -Promote awareness of brand image internally -Getting the employees alerted with what is happening around them....
Telecom
Complain specialist
2011 - 2013
- Trace any system gaps to avoid revenue loses. -Prepare and analyze reports that illustrate my subordinates’ performance on monthly basis. -Resolve customers’ inquiries and problems in a timely...
Telecom
Call center Advisor
2011 - 2011
Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time Provide customer with appropriate options/right suggestion Respond and solve...
Outsource Telecom
Trainer
2010 - 2011
-Helps staff members to solve problems -Acts as a facilitator to the learning process -Conduct effective training sessions to new and existing employees to facilitate any new update on our data...
Outsource Telecom
Call Center Representative
2009 - 2010
-Handle all the foreigner customers in UAE in a helpful and friendly manner. -Support other team members to achieve team performance and queue service level -Increase customers satisfaction
Cables company
Procurement Specialist
2009 - 2009
• Check the completenes of Technical & Commercial POs instruction in terms of tax staus, related party, savings, decision criteria, board approval (if needed) and demand plan. • Administer the...

Education

ESLSCA
Master of Business Administration (M.B.A.)
-
Cairo University
Bachelor of Commerce
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
nesmaamin
Type
Individual
Member Since
April 2015
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NesmaAmin A. | Elance

NesmaAmin A.