Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Beverly D. | Elance
 
176985602337900
Last Sign-in: Feb 11, 2015

Beverly D.

Sales and Customer Service Manager, Virtual Asst
   Philippines
  |  1:25 pm Local Time

Verified Freelancer

Beverly D.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

9 years of call center experience with proven skills in customer service, sales (outbound and inbound), appointment settings, technical support, financial account support, admin, collections and welcome call.

2 years experience working as a Quality Analyst in a call center industry.

2 years experience handling a team of telemarketers, collectors, and welcome callers.

3 years remote / virtual assistance experience providing excellent customer service, sales, research and admin support for US and Canadian Clients.

Read More »

Portfolio

Calling Canadian customers who have used the towing service of the company to write a...

Skills (5)

Tested
MS Visio
Google Maps
Technical Support
Appointment Settings
Web Research

Service Description

Virtual Assistant, Product / Web Research, Customer Service, Telemarketing, Appointment Settings, Data Entry, General Administrative Tasks

Read More »

Employment

Greenstarter (Indiana, USA - Odesk-based)
Virtual Assistant, Web Researcher
2012 - 2014
Upfront Funding, California Based
Appointment Setter / Virtual Assistant / Customer
2012 - 2012
- cold calling of potential customers in California to set up appointments with Sales Consultants for a Home Security Alarm - receives inbound calls from new subscribers as well as referrals...
Convergys Philippines
Financial Sales and Service Associate
2010 - 2012
Cordia Philippines
Welcome Call and Collections Campaign Manager
2009 - 2010
Leads and coordinates 2 campaigns ( Welcome Call and Collections) and ensures all operational duties are carried out in accordance with scheduled rosters and documented policies and Service Level...
Cordia Philippines, Inc.
Sales Team Lead / Supervisor
2008 - 2009
Reports to the Operations Manager and/or Shift Manager Supervises 15 – 20 Sales Specialists Walks the floor regularly to ensure all escalation calls are handled and sales are monitored and verified...
Cordia Philippines
Sales Specialist / Telemarketer
2007 - 2008
Outbound selling of telephone services to U.S. customers
Sykes Asia, Inc.
Process Analyst
2006 - 2007
Account Audit (Internal) 1)Ensures on time submission of CPAR’s issued to the account. 2)Conducts internal verification audit of account CPAR’s. 3)Coordinates with Senior QA auditor/auditor on...
Sykes Asia, Inc, Cebu, Philippines
Quality Analyst
2005 - 2006
Ensures that Performance Improvement Procedure of the account is followed at all times Sends out report/analysis based on the specified timeframes and coordinates with Operations Team Leads,...
Sykes Asia, Inc. Cebu, Philippines
Quality Assurance Coordinator
2005 - 2005
Monitor and analyze inbound calls to ensure accuracy, consistency and participant satisfaction as well as ensure that quality standards are met Identify areas of improvement through trending and...
Sykes Asia, Inc, Cebu Philippines
Technical Support Representative
2004 - 2005
Takes international inbound calls from new and existing DIAL UP and DSL subscribers, utilize various databases [Vantive, Peoplesoft CRM], Avaya telephony, and supported softwares [WIN XP, WIN ME,...
Royal Oaks International School
College Instructor
2004 - 2004
Conducts lecture and laboratory classes to Nursing students taking up Human Anatomy and Physiology as one of their semestral subjects.
Surigao Education Center
College Instructor
2003 - 2004
Conducts lecture and laboratory classes to Nursing Students to them understand the basic theories of the following subjects taught: 1. Human Anatomy and Physiology 2. Biology 3. Microbiology

Education

Far Eastern University
BS Biology
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
nestle2_1999
Type
Individual
Member Since
September 2010
Elance URL
Verifications
0
Beverly D. | Elance

Beverly D.