9 years of call center experience with proven skills in customer service, sales (outbound and inbound), appointment settings, technical support, financial account support, admin, collections and welcome call.
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2 years experience working as a Quality Analyst in a call center industry.
2 years experience handling a team of telemarketers, collectors, and welcome callers.
3 years remote / virtual assistance experience providing excellent customer service, sales, research and admin support for US and Canadian Clients.
Calling Canadian customers who have used the towing service of the company to write a...
Virtual Assistant, Product / Web Research, Customer Service, Telemarketing, Appointment Settings, Data Entry, General Administrative Tasks
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Greenstarter (Indiana, USA - Odesk-based)
Virtual Assistant, Web Researcher
2012 - 2014
Upfront Funding, California Based
Appointment Setter / Virtual Assistant / Customer
2012 - 2012
- cold calling of potential customers in California to set up appointments with Sales Consultants for a Home Security Alarm
- receives inbound calls from new subscribers as well as referrals...
Financial Sales and Service Associate
2010 - 2012
Welcome Call and Collections Campaign Manager
2009 - 2010
Leads and coordinates 2 campaigns ( Welcome Call and Collections) and ensures all operational duties are carried out in accordance with scheduled rosters and documented policies and Service Level...
Cordia Philippines, Inc.
Sales Team Lead / Supervisor
2008 - 2009
Reports to the Operations Manager and/or Shift Manager
Supervises 15 – 20 Sales Specialists
Walks the floor regularly to ensure all escalation calls are handled and sales are monitored and verified...
Sales Specialist / Telemarketer
2007 - 2008
Outbound selling of telephone services to U.S. customers
Sykes Asia, Inc.
2006 - 2007
Account Audit (Internal)
1)Ensures on time submission of CPAR’s issued to the account.
2)Conducts internal verification audit of account CPAR’s.
3)Coordinates with Senior QA auditor/auditor on...
Sykes Asia, Inc, Cebu, Philippines
2005 - 2006
Ensures that Performance Improvement Procedure of the account is followed at all times
Sends out report/analysis based on the specified timeframes and coordinates with Operations Team Leads,...
Sykes Asia, Inc. Cebu, Philippines
Quality Assurance Coordinator
2005 - 2005
Monitor and analyze inbound calls to ensure accuracy, consistency and participant satisfaction as well as ensure that quality standards are met
Identify areas of improvement through trending and...
Sykes Asia, Inc, Cebu Philippines
Technical Support Representative
2004 - 2005
Takes international inbound calls from new and existing DIAL UP and DSL subscribers, utilize various databases [Vantive, Peoplesoft CRM], Avaya telephony, and supported softwares [WIN XP, WIN ME,...
Royal Oaks International School
2004 - 2004
Conducts lecture and laboratory classes to Nursing students taking up Human Anatomy and Physiology as one of their semestral subjects.
Surigao Education Center
2003 - 2004
Conducts lecture and laboratory classes to Nursing Students to them understand the basic theories of the following subjects taught:
1. Human Anatomy and Physiology
Far Eastern University