“This sort of comment was expected from this client, we are not surprised. Since last 10 years we have been sharing good handshaking with several clients using the reputed platform like Elance and holding a handsome profile here, but we never dealt with a client like him…so much confused, so much illogical, so much impatient and so much irrational….if a person can’t express himself what he wants, it is next to impossible to make him satisfied.
After the project award we have sent him the Website Questionnaire and based on that we have designed the home page mock-up. If anybody browse through the messages in Elance, can find that on Feb 27, 2014, client (Dan) has posted a message "Thanks, looks good. Let’s proceed with that now", so it shows that the client has approved the home page design and satisfied. We started integrating that into Word Press. Now, from March 07, 2014 onwards, he kept on giving us the changes regarding the Fonts, design etc. It is obvious that he might not like the Font, but he is supposed to provide a Font name that he likes or at least a reference of the same which we can follow, this process can’t be Trial & Error method for endless no of effort involvement. We have seen at one place of his comment he said the development took so much time than it was estimated, we agree to that and the reason is his unsystematic approach towards the project from his end. From his project history we found that he awarded several projects (may be little task) to other providers, so we were under the impression that he has the basic idea of convention of work, but instead of acting like an experienced client in Elance, he started throwing changes in such a way which seems so much confusing, sometimes he contradicted himself what he said earlier.
After 50% of the website was completed, on March 13, 2014, suddenly the client (Dan) is saying "Please completely redesign all the other pages. I do not like any of them. Homepage looks different to the design you sent me. I do not like the homepage now.". But still, on a good note we continuously went on working on the changes he mentioned.
He also threatened us to put negative feedback in Elance to compel us in working out of scope modules / component. But at some point of time we had to take a call, so we denied to work any further feature without considering it ADDITIONAL.
Please work with this provider at your own risk and be prepared for the worst.”