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Nathan H. | Elance
 
176985602337900
Last Sign-in: Jul 3, 2014

Nathan H.

   United Kingdom
  |   Walthamstow, London

Overview

Customer-focused complaints handler and investigator. Am at my best when working in the public interest, resolving disputes and grievances and reaching satisfactory conclusions, backed up by communication skills of the highest standard.

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Skills (10)

Tested
Complaint Management
Financial Services
Financial Regulation
Written & Oral Presentation Skills
Team Leadership
Teamwork
Stakeholder Management
Banking
Complaint Investigations
Oral & Written Communication Skills

Employment

QuizQuizQuiz
Quizmaster
2012 - Present
I run bespoke quizzes, tailored using our database of some 10,000 questions for corporate clients. QuizQuizQuiz crafts successful quizzes for audiences of all sizes, ages and demographics using a...
Momenta Operations
Case Handler
2011 - 2013
Investigated legitimacy of PPI policy sales by assessing the customer's circumstances (in terms of savings and insurances held, health conditions etc.) at the time of the sale, and entering this...
ACCA
Investigations Officer
2008 - 2011
Investigated complaints against members of ACCA relating to their professional conduct and ethics. Used considerable customer support and communication experience to conduct effective interviews...
ACCA
Defaulter Case Officer
2007 - 2008
This was a brand new role, managing cases generated by ACCA members failing to comply with new CPD requirements introduced in 2005. I took hold of this role by devising step-by-step procedures...
Black Horse Finance
Customer Service Advisor
2006 - 2007
Front-line telephony, servicing hire purchase and personal accounts for a wide range and high volume of customers.
British Gas
Customer Service Advisor
2005 - 2006
Front-line telephony dealing with customers in the process of moving home. Sales-driven role, attempting to ensure that customers would be fully served by British Gas in their new home, for gas and...

Education

University of Durham
BA
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Overview  |  Job History  |  Resume/C.V.

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Identity
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NHamer
Type
Individual
Member Since
July 2014
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Nathan H. | Elance

Nathan H.