Noel H. | Elance
 
176985602337900
Last Sign-in: Nov 18, 2008

Noel H.

Technical Writer with 14 years experience
   United Kingdom
  |   Pembroke, Pembrokeshire

Resume/C.V.

I am a Technical Writer with a proven track record for producing quality technical documentation and training materials, often within very short timescales as required by the employer/customer. I have extensive knowledge of Adobe Framemaker and Microsoft Word. My experience lies in the IT and telecoms industries, with particular focus on IT hardware, gained mostly from working for Dell for 7 years producing training materials for both commercial and consumer technologies. I have consistently met delivery times and quality expectations on New Product training projects where timescales are tight and time-to-market is critical.
Service Description
I have over 14 years experience as a technical writer and training content developer working on longer term contracts for companies such as Dell, AT&T, Nortel Networks, Lucent Technologies, Nokia Mobile Phones and Psion.

I am based in Pembrokeshire, Wales, UK.
Employment
Dell Corporation
Global Content Manager / Senior Technical Writer
2007 - 2008
In this combined role I was part of a small team responsible for ensuring the correct tools, processes and best practices were in place, and quality expectations were met with respect to the development of Dell’s worldwide technology training programs, as well as developing technical documentation as part of these activities. This role involved ensuring existing practices and processes were appropriate to the development process, identifying opportunities for process improvements and designing new processes concerning the global training development function. I also served as an interface to the EMEA Training Delivery team, providing a mechanism for the delivery team to feed back to the Global Content Development team. Whilst working with this team my key projects included the development and rollout of content planning and design templates, design and development of a Sharepoint portal for the global training community, and general consulting on the content development process.
Dell Corporation
Senior Technical Writer / Web Applications Developer
2003 - 2008
My role primarily focussed on writing technical documentation and training materials for Dell’s enterprise and consumer products for the European market. Technologies documented covered most of Dell’s product offerings, including Storage Area Networks, switches, PCs, notebooks and servers. I successfully led two major on-line projects; the first involved the implementation and rollout of an on-line resource scheduling package, leading the project through the requirements analysis and planning stages up to a successful rollout of the application to Dell’s European training community. The second project involved the design, development and implementation of an on-line Inventory Control System (ICS), used by the European Learning and Development group.
Dell Computer Corporation
Lead Technical Writer
2002 - 2003
As lead technical writer I was responsible for a small team primed with the development of training materials for the Dell|EMC² Fibre Channel Storage Area Network (SAN) products. I was responsible for project coordination and tracking for both my own team and a team of subject matter experts, defining and improving formal processes, and improving ways of working. My main achievements during this contract were: significantly contributing towards improving the quality of Dell training materials; leading a successful transition from an MS Word to an Adobe FrameMaker development environment; defining a clear, efficient and workable development process; assisting with the training of a junior technical writer.
Nortel Networks
Senior Technical Writer
1999 - 2001
I developed the operations, administration, maintenance and disaster recovery documentation for the company’s Internet Fixed Wireless Access product. This involved the design and development of FrameMaker documentation for a UNIX based network management platform. The subject matter encompassed all user tasks from operating system level, through network management and service provisioning. As well as the ability to understand the concepts and technologies behind the system, this task relied heavily on the ability to work closely with the development team in order to identify and collate the information required for the documents. As the sole technical writer working on this project a degree of time/project management skills, including the use of MS Project and PowerPoint, was required.
Nokia Mobile Phones
Senior Technical Writer
1998 - 1999
I developed the operations, administration, maintenance and disaster recovery documentation for the company’s Internet Fixed Wireless Access product. This involved the design and development of FrameMaker documentation for a UNIX based network management platform. The subject matter encompassed all user tasks from operating system level, through network management and service provisioning. As well as the ability to understand the concepts and technologies behind the system, this task relied heavily on the ability to work closely with the development team in order to identify and collate the information required for the documents. As the sole technical writer working on this project a degree of time/project management skills, including the use of MS Project and PowerPoint, was required.
Nortel Networks
Technical Writer
1998 - 1998
This contract involved the development of internal and external documentation describing the installation, configuration and maintenance of a directory enquiries cross connect system (Global Directory Access). During the development of this, I gained experience in the installation and commissioning of the AIX operating system.
Psion
Technical Writer
1998 - 1998
I developed the user guide for Psion’s Gold Card fax/modem/GSM/LAN product. This document was developed using MS Word (with content derived from existing technical specifications), written specifically with foreign language translation in mind and delivered in a format suitable for publication on a variety of media.
Nortel Networks
Technical Writer / Team Leader
1998 - 1998
This contract continued my previous role developing and maintaining operations, administration and maintenance documentation for the Company’s Proximity I product. The documentation was developed using Adobe FrameMaker. I also led a small team of authors recruited to assist with the project. This provided me with valuable team leadership experience that involved the use of MS Project and resource management skills. In parallel to my main tasks I also designed and developed the user guide for Clueso; a UNIX based code inspection tool developed within the department and which has since been adopted throughout the Company. I also provided input regarding the design of the user interface, and assisted with testing the beta version of the software.
Nortel Networks
Technical Writer
1996 - 1998
My work involved the development of operations documentation for the company’s Proximity I product – a wireless based local loop system. During this task I was trained in and gained experience of network management (using HP OpenView), HP-UX system administration and Remedy ARS.
Lucent Technologies
Technical Writer
1995 - 1996
My role was that of customer documentation prime for the company’s fixed radio local loop product; AirLoop. The documentation suite included systems overview, installation, operations, administration and maintenance manuals.
AT&T Network Systems
Technical Writer
1994 - 1995
My primary role at AT&T was that of technical writer for Intelligent Networks and GSM base station products.
Payment Terms
None specified
Noel H. | Elance

Noel H.