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Martinelli Manalo | Elance
 
176985602337900
Last Sign-in: May 18, 2015

Martinelli Manalo

Customer Service Professional
   Philippines
  |   Dasmarinas City, Cavite

Overview

Minimum Hourly Rate $4

My name is Martinelli Manalo. I've been in the call center industry for almost two years now. I've handled Australian Telecommunication voice account, US and UK voice and email account and US customer service and technical support account.I was also part of the work force team catering US & UK account.I'm always eager to learn new things. I'm a team player who doesn't mind working on my own. I'm good with prioritization, organizational skills and customer service.

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Skills (10)

Tested

Service Description

I've been in the call center industry for almost two years now. I've handled Australian Telecommunication voice account, US and UK voice and email account and US customer service and technical support account.I was also part of the work force team catering US & UK account.I'm always eager to learn new things. I'm a team player who doesn't mind working on my own. I'm good with prioritization, organizational skills and customer service.


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Employment

Stream Global Services
Customer Service Professional II
2013 - 2013
Responsible for answering customers queries about cable bills. Up-selling is a must on every call. Provides troubleshooting steps, issue resolution, payment processes and great customer satisfaction.
Sutherland Global Services Philippines
Call Center Operation Desk Specialist
2011 - 2012
Responsible for monitoring the queue and maintaining the Service Level of the program. Manage agents break schedules. Sends reports for agents daily performance provides suggestion that will help...
Teleperformance Philippines Inc.
Customer Service Representative
2011 - 2011
Responsible for answering customers queries about their home phone, mobile, internet and cable bills. Up-selling if possible. Provides basic troubleshooting steps, issue resolution, payment...
Qingdao Yunlu Electronics Ltd.
Sales Staff
2009 - 2011
Responsible in generating product forecast, formulating it in Excel file and sending it to client with acknowledgement base on the date the product is needed. Processing transaction for purchase...

Education

STI College
Diploma in Information Technology
2008 - 2010
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
nhellieloumanalo
Type
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Member Since
September 2013
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Martinelli Manalo | Elance

Martinelli Manalo