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Nick T. | Elance
 
176985602337900
Last Sign-in: Jun 11, 2014

Nick T.

Customer Service Professional
   United Kingdom
  |   Warrington, Cheshire
  |  8:34 am Local Time

Overview

Minimum Hourly Rate $5

I am a Customer Service Professional with experience of working for some of the UK’s biggest telecommunication providers. My time within a customer service environment has enabled me to develop my data entry, customer relationship management, and sales skills. I am looking to move out of this field into media production; specifically video and sound editing. And, as such I am looking to the skills already developed to fund this change.

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Skills (10)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Phone Support
Telephone Etiquette Certification
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
English
UK English Basic Skills Test
My Score
avg
Passed
Microsoft Word
Adobe Premiere
Creative Writing
Creative Writing Test - Fiction (UK Version)
My Score
avg
Passed
Computer Skills

Service Description

I am offering a data entry service, to clients that have a need for an accurate and efficient employee. Other services may become available as my client list expands.

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Employment

Betterbathrooms.com
Customer Support Advisor
2011 - 2011
• Answering calls and resolve all queries • Deal with various issues from delivery to faulty parts • Used my product knowledge to identify faulty parts, manufacturer’s defects, and customer...
Vodafone
Customer Service Professional
2009 - 2010
• Dealing with incoming account queries: Billing and payments • Target management: Value per call, call resolution indicators, net promoter scores, all met and exceeded • Vodafone 360 Champion - I...
Land of Leather
Sales Advisor/Administrator
2007 - 2009
• Taking on management responsibilities on management days off; key holding, banking • Customer service – guiding customers through the sales process to ensure a positive representation of the...
Opal Telecom
Wholesale Line Rental Advisor
2006 - 2007
• Used Outlook, and in house systems. • Liaised with Engineers and customers to arrange appointments.

Education

St. Helens College
NVQ Level 2 in Call Handling
- 2003
Newman Catholic High School
G.C.S.E
- 1999

Keywords

data entry
customer service
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Identity
Username
nickthomas1983
Type
Individual
Member Since
March 2012
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Nick T. | Elance

Nick T.