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Nidhi Aggarwal | Elance
 
176985602337900
Last Sign-in: Apr 9, 2015

Nidhi Aggarwal

   India
  |   Faridabad Industrial Area, Haryana

Overview

Focused, hard working and extremely diligent girl. Core strength lies in streamlining processes, managing teams and weeding out execution breaks/gaps. Excelled in various roles in the Service & Quality department with the Citigroup. Appreciated in training and teaching roles

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Skills (10)

Tested
Training
Team Management
CRM
Financial Services
Call Centers
Customer Service
Analysis
Retail Banking
Business Development
Loans

Employment

Nirogam India Private Limited
Operations Manager
2014 - Present
Worked on a short term project to bring structure and organisation in the enterprise -Facilitating implementation of a Customer Relationship Management System (CRM) -Setting up process guidelines...
Citibank India
Manager, Collections Service Quality
2012 - 2013
-Analyzing various processes impacting customers while doing collections for Credit cards and loans. -Addressing queries and complaints received at escalation channels from customers who are/have...
Citifinancial Consumer Finance India Ltd
Manager, Service & Quality
2009 - 2012
- Started at an officer level handling inbound customer queries and moved on to become the manager in the Service Quality Unit after handling various challenging roles and positions. - Tracking...
Citifinancial Consumer Finance India Ltd
Assistant Manager
2006 - 2009
Citifinancial Consumer Finance India Ltd
Officer
2005 - 2006

Education

Apeejay School
AISSCE
-
Lady Shri Ram College for Women
Bachelor of Commerce, B.Com (H)
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
nidhifbd
Type
Individual
Member Since
April 2015
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Nidhi Aggarwal | Elance

Nidhi Aggarwal