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Nikka Kae Moncada | Elance
 
176985602337900
Last Sign-in: Apr 15, 2015

Nikka Kae Moncada

Customer Service Specialist
   Philippines
Davao City

Overview

I'm a results-driven and versatile customer support specialist with comprehensive knowledge to readily support a variety of professional undertakings. With over 7 years of experience, I have strong ability to anticipate and proactively address customer needs for high levels of client satisfaction.

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Skills (10)

Tested

Employment

Six Eleven Global Services
Customer Service Representative (Billing)
2014 - 2015
Responsible for providing telephone and chat billing/technical support and excellent customer service solution. Responsible for maintaining a professional and satisfied relationship with...
Six Eleven Global Services
Subject Matter Expert
2013 - 2014
Assists Team Leaders in checking the attendance and the total headcounts per team in a daily basis Pro actively responds and reports to any unforeseen circumstances (ISP outage) and/or...
Six Eleven Global Services
Technical Support Representative (Tier 2)
2008 - 2014
Accepts chat transfers by tech skilled agents (tier 1) and responsible for issues that can no longer be handled by the latter either/or correctly transferred or not. Responsible for chats of...

Education

Mindanao Medical Foundation College
Bachelor of Science in Nursing
2004 - Present
Mindanao Medical Foundation College
Bachelor of Science in Nursing
2004 - 2008
Overview  |  Job History  |  Resume/C.V.

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Identity
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nikkamoncada
Type
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Member Since
April 2015
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Nikka Kae Moncada | Elance

Nikka Kae Moncada