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John L. | Elance
 
176985602337900
Last Sign-in: Feb 4, 2016

John L.

Project Manager on-the-go
   Philippines
Laguna

Overview

Minimum Hourly Rate $5

BPO Professional with over 5 years of Quality Performance in Customer Service, Virtual Assistance and Project Management and 8 years in Admin Assistance for local and international clients

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Sep 17, 2015|Other - Administrative Support|Private|Completed
|
3.9
Oct 16, 2014|Data Entry|Private|Completed
Sep 15, 2014|Virtual Assistant|Private|Completed
|
5.0
Aug 19, 2014|Other - Administrative Support|Private|Completed

View All »

Portfolio

Skills (10)

Tested
Project Management
Email Handling
My Score
avg
Passed
Social Media
Microsoft applications
Virtual Assistance
Data Entry
Telephone Etiquette
My Score
avg
Passed

Service Description

- Business Development. Acquisition and management of clients for business expansion
- Project Management. General understanding of client requirements and quality assurance
- HR Administration. Recruitment and selection, payroll processing, codes and bylaws, admin tasks
- Performance Monitoring. Performance analysis and development of quality metrics
- Leadership Drive. Maintenance of resource management to gain employee trust
Strategic Orientation. Application of logic in organization to attain maximum team productivity
- Multi-tasking and Flexibility. Experience in handling multiple tasks in a time-sensitive assignment
- Dual Focus. Human Resources skills to balance employees’ right and management’s principles
- Database Management. Organization of file management system and safekeeping
- Communication Skills. Flair in writing and strong conversational and customer service skills
- Creativity and Resourcefulness. Use of skills to develop processes in establishing knowledge base
- Technical Skills. Expert knowledge in MS Office applications, basic web development and management, internet savvy, social media management


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Employment

CreditEval Certified Translation Services / www.cr
Project Manager
2014 - 2015
• Manages all divisions from sales, order management, to customer service • Assigns jobs to all translators and deals with translator payments • Delivers customers’ orders via email, and responds...
Fastclick Solutions, a Philipine-based contact cen
Operations Manager / HR Manager / Co-founder
2014 - 2014
• Manages quality assurance and business development • Evaluates performance of agents and secures quality output • Conducts trainings on tasks and development of new skills • Deals directly with...
Elance / www.elance.com
Freelance Virtual Project Manager
2012 - 2014
Administrative Assistant for VisaTranslate (www.visatranslate.com) • Performs all tasks assigned by the Owner / Founder of the company • Responds to the company’s customer requests and complaints •...
AICOM Solutions / www.aicomsolutions.com
Project Management Officer (PMO) / Operations Mana
2011 - 2012
• Spearheads a major account by taking charge of the operations • Serves as client’s direct point person to the production staff and the company, in general • Conceptualizes operational strategies...
AICOM Solutions / www.aicomsolutions.com
Human Resources Generalist (HR / Admin)
2011 - 2011
• Develops and maintains constructive and cooperative working relationships between employees • Serves as link between management and employees • Administers payroll management and timesheet...
AICOM Solutions / www.aicomsolutions.com
Customer Service Representative
2010 - 2011
• Provides customer support for a US-based lending firm • Assists loan program customers with regards to loan issues including new application and promo enrolment, interest payments, bank account...

Education

Laguna State Polytechnic University – Sta.Cruz Cam
BS Information Technology
2003 - 2007
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

data entry
excel
project management
customer service
quality
best
payroll
maintenance
management
My Snapshot
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  • 12 months
  • Lifetime
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Private
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Identity
Username
niniareyes
Type
Individual
Member Since
August 2014
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John L. | Elance

John L.