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Nico Muselle | Elance
 
176985602337900
Last Sign-in: Mar 4, 2013

Nico Muselle

Operations Manager/Team Leader/Customer Support
   Bulgaria
  |   Sofia, Sofia-Grad
  |  10:44 am Local Time

Overview

With 10+ years experience in customer support and 3 years in team leading experience I'm looking for a telecommute position where I can use my previous experience and expand my management capabilities. Working for different companies as a freelancer, I adapt quickly to every new situation and am always ready to take on a new challenge.
I consider myself to be a very responsible and reliable person and I understand the functions and needs for a successful support center. I used to run my own business and worked as a freelancer in Belgium for...

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Skills (10)

Tested
Operations Management Test
My Score
avg

Employment

Sutherland Global Services / Cisco Systems
Sr. Network Engineer
2009 - 2012
- Daily B2B reporting and follow-up of SLAs & KPIs - Coaching of fellow team members and follow-up of KRAs (agent score card) - Training coordinator & organizer for the Sofia Small Business Support...
Contraste Europe / ING
Operational production manager
2005 - 2009
- Follow-up of data warehouse processes in SAS-ETL - Incident & problem reporting & feedback to developers and analysts - Release management & installation of metadata according to LCM-documents -...
N-Allo
1st & 2nd line support
2004 - 2005
- Support on Windows NT, 2000, XP, MS Office XP - Network troubleshooting, printing problems, user accounts, e-mail (Exchange) - Execution & verification of server backups (NT backup), logon...
Marsh Insurance
2nd line support EMEA
2004 - 2004
- 2nd line desktop support for offices throughout EMEA (Windows XP, Office XP/2003), - Internet traffic management (Superscout), Antivirus Management (Symantec), staging (Norton Ghost), network...
Delta Lloyd Bank
2nd line support & server roll-out
2003 - 2004
- Planning & Execution of Server migration of 80 servers from NT to 2000 on location (bank agencies throughout Belgium - Workstation deployment using Norton Ghost, installation of Oracle client -...
Overview  |  Job History  |  Resume/C.V.

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Identity
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nmuselle
Type
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Member Since
July 2012
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Nico Muselle | Elance

Nico Muselle