I am a Dynamic and reliable Manager with 14 years experience in retail banking customer service experience, as a strategic/Planning coordinator in engineering firms and also as an office assistant in the public sector, who consistently exceeds company objectives to secure client satisfaction, loyalty and a track record of driving sales and boosting company morale.
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Below are some of skills, which I put into any job assigned to me to give 100% customer satisfaction and retention ; -
• Ability to Work in a Team Structure,
• Ability to...
Gecarls International Ltd Mar 2015 – Date.
Manager, Operations & Logistics
I coordinate our clients Project documentation, logistics and mobilization, through a well set up and dedicated team of logistics and compliance specialist to ease the completion of their projects. I also provide a variety of programs to support global initiatives, such as; - detailed technical training both on and off the job knowledge transfer to boost staff morale.
• Within my first few weeks of joining the firm, I was able to streamline and improve the operational and marketing tactics which reduced our cost by 20% and increased our efficiency and customer satisfaction by 15%.
Diamond Bank Plc Apr 2005 to 2015
Head, Operations 2010 to 2015
Managing a team of Minimum thirteen and a maximum of forty-five (depending on the size of the branch), with the responsibility for operational efficiency of the branch, ensuring robust processes are in place, developing and implementing procedural changes; data reporting and maintenances, as well as liaising with Regulatory authorities, branches, and sales teams, to ensure that customers satisfaction are not just met, but exceeded.
• Promoted within 3 years of joining the bank from a Trainee to a Banking Officer and made the Head of Operations within another 15 months.
• I successfully championed and completed the overall turnaround of...
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