Experience in planning and implementing training streamlining process and procedures while maintaining a high level of employee retention. Ensuring all staff members are competent to resolve issues. Compiled SOP resulting in 100% technical efficiency for entry level technicians.
Field Technical Support for the following technology LTE GSM, UMTS, WCDMA
In depth knowledge and hands on experience in the Ericsson, Alcatel – Lucent, Nortel and Nokia NetCool, NetAnalyst, Granite, Remedy
T1 physical path testing utilizing NetAnalyst
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