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Omer Javaid | Elance
 
176985602337900
Last Sign-in: Dec 1, 2015

Omer Javaid

Executive Customer Support, Project Management
   Pakistan
  |  7:07 pm Local Time

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Omer Javaid's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $7

I am a professional, dynamic, and skilled NATIVE ENGLISH SPEAKER with extensive knowledge of handling various managerial activities, & who is looking forward to be the part of a renowned organization. I have rendered remarkable results in my extensive 5+ years work span.
In addition, I possess excellent motivating, persuasion, and communication skills.

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Aug 1, 2013|Customer Service|Private|Completed
Jul 22, 2013|Testing & QA|Private|Completed

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Portfolio

1+ year of experience on working on zendesk support; - Handling support tickets - issue...
Worked for about 6 months on Limelight CRM
6 months experience on Rhino Support - Help desk software:- - Ticket handling -...
1 year experience of HRM - proficient user of TALEO:- - Staffing, recruiting,...
Excellent working knowledge of Velaro

Skills (10)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed
Zendesk

Service Description

- Customer Service
- Project Management
- Virtual Assistance
- Content Writer
- Editor
- Voice Artist
- Training & Development
- Office Management
- Recruiting & Staffing
- Telemarketing
- Business Managemenr



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Employment

oDesk Corporation
Client Support Associate
2013 - Present
I am working in a fast paced Customer Service Department for oDesk Support, where I manage new - tiered clients' queries via tickets, and chats and aim to resolve them from scratch over one contact.
Reliance Sourcing
Executive Trainer, and Communications Specialist
2011 - 2014
Responsibilities: - Devising communications plan and strategies - Conducting training sessions for new employees; drilling basic and advanced communication skills - Performance evaluation of...

Education

Preston University; Lahore - Pakistan
MBA
2010 - 2012
University of the Punjab; Lahore - Pakistan
BS in Journalism & Sociology
2007 - 2010
SAEL Movement
Advanced Diploma in Business Management
2009 - 2009
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer support
Email handling
Project Management
Recruiting
Training and Development
Live Chats
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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Clients
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Private
Private
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Identity
Username
oj86
Type
Individual
Member Since
June 2013
Elance URL
Verifications
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Omer Javaid | Elance

Omer Javaid