“This is a simple case of client agreeing to fixed price project and then massively increasing scope. The scope continues to change even today and the client is unable to produce final designs after 5 months. We worked with this client intensely on a complex cross platform application with a robust backend web services. The project, based on agreed upon features and mockups, was completed nearly a year ago. But then the client made huge changes to scope that Elance itself has now characterized as 'aggressive scope creep'. We warned the client many, many times not to keep doing this and we coded, re-coded the application without charging him and even provided a refund of a milestone we completed but couldn't finalize because the scope changed at the 98% done mark. In all we had over 50 significant changes to scope and most of the proposed changes were poor.
We couldn't just keep working for free and when the client proposed radical design changes that were extremely complex, we created this hourly project and completed it fully 6 months ago. But the client wanted more new features and a complete redesign of the website with many new features making little sense. Months passed while the client couldn't produce coherent designs and then he demanded that we start coding again eventhough designs for his new ideas weren't complete. We never promised that we would do unlimited changes to scope for a fixed price and we worked over 100 hours on scope changes that we didn't for.
Unfortunately, this client doesn't understand that radically changing the application after its completed and doing it on a weekly basis is a very expensive proposition that rarely works. The client wants to know why he doesn't have an app in the market and its solely because he expanded scope every week against our very clear and strong warnings against doing so at the very start of the project. We are agile programmers and are used to making good changes as we develop but the scope creep here was not just massive it was counter-productive to this being a successful application.”