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Debbie Kate Ronquillo | Elance
 
176985602337900
Last Sign-in: Feb 26, 2013

Debbie Kate Ronquillo

Email & Admin Support/Data Entry/Customer Service
   Philippines
  |   Imus, Cavite

Overview

Minimum Hourly Rate $7

* Have been working in the BPO industry for almost 5 years
* Have worked as a Performance Analyst for 2 years
* Have taken calls for a non-profit organization (US), online payment processor (US and CAD) and telecommunications company (AUS)
* Experienced with email support
* Proficient in Microsoft Office applications
* Have undergone coaching, attendance and management training
* Efficient in data gathering, analyzing and delivering reports
* Able to meet deadlines and client expectations

Read More »

Skills (5)

Tested
Email Etiquette Certification
My Score
avg
Office Skills Test
My Score
avg

Employment

First Advantage
Operations Associate
2013 - Present
Ensuring that all requests/checks are initiated correctly within Internal Service Level Agreement. Ensuring accuracy of the verification attempts (templates, emails, faxes, verbal...
Convergys
Sales and Service Representative
2012 - 2013
Provide support by answering queries for an Australian-based Telecommunications company regarding mobile accounts and bills in accordance to company policies Provide basic troubleshooting steps...
Eperformax Contact Centers
Performance Analyst
2008 - 2012
Conduct performance evaluation of employees to identify and categorize staff members as target achievers and non-achievers. Guide non achievers on ways to improve work performance and reinforce...
Asia Premier One Source Inc
Call Center Associate
2008 - 2008
Contact individuals in US by phone Deliver prepared sales scripts to persuade potential customers to make a donation Respond to questions Verify customer information Obtain possible...

Education

Pamantasan ng Lungsod ng Maynila
Bachelor of Science in Busines Economics
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Data entry
email handling
admin support
customer service
research
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
online_debi
Type
Individual
Member Since
February 2013
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Debbie Kate Ronquillo | Elance

Debbie Kate Ronquillo