I'm a technical writer with almost 20 years of experience writing and editing end-user manuals, help systems, technical documentation, and white papers for consumer and business software. I've also written advertising copy, press releases, computer game scripts, and short stories.
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I'll take any source material -- programmer's notes, technical specs, dummied-up screenshots, or a buggy prototype build -- and turn it into useful, comprehensive, accurate, and clearly-written user documentation.
Sep 11, 2015|Technical Writing|Private|Completed
Jul 10, 2015|Web Content|Private|Completed
Jun 11, 2015|Technical Writing|Private|Completed
Jun 2, 2015|Technical Writing|Private|Completed
Web content writing, technical writing, help systems (both content and technical maintenance), and general writing.
Does your product include functions that are difficult to explain? I'll make them clear to your users. Does it have a sprawl of bewildering but unavoidable details? I'll tame them and organize them so that your users can easily find what they need. Or do you just need a good, clear, basic "How To" guide for your latest product? I'll write it for you.
Here's a bit of my background:
· Produced detailed, user-friendly help and manual content, with step-by-step instructions and clear explanations for end-users, increasing customer satisfaction and reducing technical support calls.
· Wrote white papers and technical reference material, including tech notes and documentation for telephony application SDK.
· Created packaging and advertising copy for consumer-oriented software.
Windows Help Development
· Rapidly documented new features, often with a few hours' turnaround time, in a highly competitive industry (bundled communications software) where quick release of new product was essential.
· Maintained and managed HTML help sytem using FrontPage, as well as WinHelp systems in both RoboHelp and Microsoft Help Workshop environments.
· Converted POS application's DOS-based help system to...
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[Point-of-sale software company]
1999 - 2003
Converted MS-DOS-based help system to WinHelp, wrote help content, maintained and expanded help system, wrote and edited software manual.
[Communications software company]
1993 - 1999
Wrote help content, maintained help systems for voicemail/fax/data applications, wrote, edited, and laid out manuals, organized and managed translation of software and documentation into fifteen...