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Michael C. | Elance
 
176985602337900
Last Sign-in: Jan 16, 2016

Michael C.

Manuals. Help systems. General writing, editing.
   United States
  |   Covina, CA
  |  4:11 pm Local Time

Overview

Minimum Hourly Rate $17

I'm a technical writer with almost 20 years of experience writing and editing end-user manuals, help systems, technical documentation, and white papers for consumer and business software. I've also written advertising copy, press releases, computer game scripts, and short stories.
I'll take any source material -- programmer's notes, technical specs, dummied-up screenshots, or a buggy prototype build -- and turn it into useful, comprehensive, accurate, and clearly-written user documentation.

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Sep 11, 2015|Technical Writing|Private|Completed
|
4.9
Jul 10, 2015|Web Content|Private|Completed
Jun 11, 2015|Technical Writing|Private|Completed
Jun 2, 2015|Technical Writing|Private|Completed
|
5.0

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Portfolio

End-user manual for voice/fax/data communications software.
Chapter explaining how to create and use reports for point-of-sale software.
White paper describing communications server software.
Programmer's reference for communication software development kit.
Academic paper published in graduate literary conference proceedings.

Skills (10)

Tested
Technical Writing Skills Certification
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Content Writing Skills Test
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U.S. Academic Writing Test
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U.S. English Basic Skills Test
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U.S. English Sentence Structure Test (For Writing Professionals)
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U.S. Word Usage Test
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U.S. English Grammar Test (For Writing Professionals)
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U.S. English Punctuation and Mechanics Test
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Creative Writing Test - Fiction (U.S. Version)
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Creative Writing Test - Non-fiction (U.S. Version)
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Passed

Service Description

Web content writing, technical writing, help systems (both content and technical maintenance), and general writing.
Does your product include functions that are difficult to explain? I'll make them clear to your users. Does it have a sprawl of bewildering but unavoidable details? I'll tame them and organize them so that your users can easily find what they need. Or do you just need a good, clear, basic "How To" guide for your latest product? I'll write it for you.
Here's a bit of my background:
Technical Writing
Produced detailed, user-friendly help and manual content, with step-by-step instructions and clear explanations for end-users, increasing customer satisfaction and reducing technical support calls.
Wrote white papers and technical reference material, including tech notes and documentation for telephony application SDK.
Created packaging and advertising copy for consumer-oriented software.
Windows Help Development
Converted WinHelp systems to HTML using Robohelp, with extensive pre-conversion preparation and full post-conversion maintenance, including Javascript.
Rapidly documented new features, often with a few hours' turnaround time, in a highly competitive industry (bundled communications software) where quick release of new product was essential.
Maintained and managed HTML help sytem using FrontPage, as well as WinHelp systems in both RoboHelp and Microsoft Help Workshop environments.
Converted POS application's DOS-based help system to...

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Employment

[Current employer]
Technical Writer
2004 - Present
Currently employed as a technical writer with a company specializing in engineering management software. NOTE: My current employer allows outside work as long as it does not interfere or...
[Point-of-sale software company]
Technical Writer
1999 - 2003
Converted MS-DOS-based help system to WinHelp, wrote help content, maintained and expanded help system, wrote and edited software manual.
[Communications software company]
Technical Writer
1993 - 1999
Wrote help content, maintained help systems for voicemail/fax/data applications, wrote, edited, and laid out manuals, organized and managed translation of software and documentation into fifteen...

Education

California Polytechnic State University
Bachelor of Arts in English
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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Michael C. | Elance

Michael C.