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Michael Tandoc | Elance
 
176985602337900
Last Sign-in: Feb 21, 2013

Michael Tandoc

Technical & Customer Service Specialist
   Philippines
  |   Cebu, Cebu

Verified Freelancer

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Overview

Minimum Hourly Rate $3

I have 2 years plus solid background in a customer service environment. I worked as a technical and customer service specialist for internet and telecommunications account. I troubleshooted internet and telephone services, answered billing queries, set up customer emails, and created support ticket for escalation.

With 2 years experience, I know how to deal customers in an efficient manner. I strive to resolve their individual issues immediately at their first contact because my goal is to ensure that the customer is always happy and...

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Portfolio

This is the account I was assigned for in Convergys Corporation. I was a chat support...

Skills (5)

Tested
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed
Chat Support Representative

Service Description

We provided technical assistance via chat to our internet and telephone customers. We used SupportCenter as a chat tool provided by the company I worked for. We also handled emails for technical and general inquiries.

We handled two customers at a time with varying issues. It was a challenging work experience but a rewarding one. With this solid experience, I can say that I can mult-task and can complete the job with minimum to less supervision.

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Employment

Convergys
Customer Service Representative
2007 - 2010
I handled chat support position for a sales and technical account. My tasks were to assist customers' telephone and internet services, troubleshoot, process online payments, and up-sell additional...

Education

SouthWestern University
Bachelor of Science in Nursing
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer service / Telephone
Chat
and Email Support / Data Entry
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
orlanemic25gmail
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Michael Tandoc | Elance

Michael Tandoc