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Aymen Ouasli | Elance
 
176985602337900
Last Sign-in: Apr 9, 2013

Aymen Ouasli

Customer Care Help Desk Managemet Graphic Design
   Tunisia
  |   Jendouba, Jendouba
  |  2:13 am Local Time

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Aymen Ouasli's identity has been verified.  Learn More

Overview

I possess high quality in managing relationships with clients, managing human resources, supervising the production of Call Centers. I am comfortable with all operating Systems (Windows. Mac OS. Linux)
I was the Manager for a Call Center. I was responsible of establishing and maintaining relationships with the clients and Implementing, reviewing and improving all call center policies, procedures and service standards. Hire, train and supervise call center employees. Track call volume, detect and treat discrepancies and areas that need...

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Portfolio

http://ouasli.daportfolio.com
http://ouasli.daportfolio.com
http://ouasli.daportfolio.com
http://ouasli.daportfolio.com
http://ouasli.daportfolio.com
http://ouasli.daportfolio.com
http://ouasli.daportfolio.com

Skills (5)

Tested
Customer Service
Helpdesk Support
Graphic design
Management and Development
HR specialist

Employment

Tunisian Red Crescent
President of local committee
2013 - Present
Responsible for providing strategic guidance and management oversight of programs' performance. Oversee all program activities and operations for Tunisian Red Crescent in Jendouba field office.
Ways Call Center
General Manager
2010 - 2013
Establish and maintain relationships with the clients.Implementing, reviewing and improving all call center policies, procedures and service standards. Hire, train and supervise call center...
Teleperformance
Team Leader
2009 - 2010
Supervise and coordinate activities of customer care staff to ensure work schedules, training, etc. Instruct customer care staff in order to ensure high quality of service & enhance customer...
Teleperformance
Customer Care Specialist
2008 - 2009
Resolve complaints and answer questions of customers regarding services and procedures to enhance customer satisfaction.
Saptcom
Graphic Designer
2004 - 2005
Responsible for creating design solutions. Create designs, concepts, and sample layouts. Develop graphics and layouts for product illustrations, company logos, and Internet websites.

Education

Institut Supérieure des Beaux-Arts, Sousse
Licence Appliquée en Scénographie Plastique
2005 - 2008
Lycée Secondaire 9 Avril 1938, Jendouba
Baccalauréat Littérature
1999 - 2003

Keywords

Solutions provider Marketing Assistance Customer care Management Assistance Help Des Graphic Design
My Snapshot
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
ouasli
Type
Individual
Member Since
March 2013
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Aymen Ouasli | Elance

Aymen Ouasli