• Strong hands on experience on Service-Now IT Service Management Solution.
• Hands on experience in Salesforce 1 platform.
• ITIL V3 Certified Service Management strategy and delivery.
• Certified Scrum Master Professional (CSM).
• Complete Product lifecycle experience from initial requirements gathering to all the way to upgrade and end-of-life strategy.
• Expert on creating and presenting SOW, RFC, POC and Demo Software.
• Expert on PRDs, FRDs, BRDs, use cases and other specifications translated from user and business needs to product...
6 years doing Service Now Development