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Phyllis Adams | Elance
 
176985602337900
Last Sign-in: Mar 5, 2015

Phyllis Adams

Support Specialist- Your 'Go To' Person
   United States
  |   Breckenridge, TX
  |  5:48 am Local Time

Verified Freelancer

Phyllis Adams's identity has been verified.  Learn More

Overview

My experience teaching Business and Computer classes, as well as my call center and case management experience give me an edge when it comes to helping you in your business. I can handle your office needs with efficiency, integrity and a smile.

Read More »
Feb 11, 2015|Virtual Assistant|Private|Completed
|
4.8
Jan 27, 2015|Virtual Assistant|Private|Working
Jan 25, 2015|Virtual Assistant|Private|Completed
Nov 20, 2014|Virtual Assistant|Private|Working

View All »

Portfolio

Created this template in Google Docs to have easy access to fill in when I talk to...
Created this invoice in Microsoft Word 2013
Created this bi-weekly timesheet with formulas using Google Spreadsheets

Skills (9)

Tested
Knowledge of Microsoft Office
Customer Service
Customer Service Test
My Score
avg
Passed
Administrative Support
Call Center Skills
Time Management
Time Management Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Event Planning
Social Media Management
Calendar Management

Service Description

Administrative Support
Office Management
Customer Service
Email
Social Media Posting
Order Processing
Inbound/Outbound calls
Scheduling
Constant Contact
Newsletters
Data Entry
Help Desk
Proofreading
Invoicing
Internet Research
Travel Arrangements
Event Planning


Read More »

Employment

Telenetwork
Help Desk
2013 - 2014
Virtual help desk; inbound call center assisting customers who have internet problems and questions; providing stellar customer service
Workforce Solutions of Tarrant County
WIA Career Counselor
2011 - 2013
Case Management; work with customers to enhance their resumes, job skills and job readiness; job search for clients
United States Bowling Congress
Call Center Specialist
2008 - 2011
Inbound Calls, Tier 1 Help-desk Support, Email Support, Order Processing, Research
Paint Creek ISD
Business Teacher/Technology Director
2006 - 2008
Business Teacher Taught-Grades 6-12 Business Computer Information Systems I and II, Keyboarding, Record Keeping, Web Mastering Technology Director LAN/WAN, E-Rate, StaR Chart

Education

Tarleton State University
B. S. Administrative Systems
1990 - 1995

Keywords

Data Entry
Typing
Social Media Posting
Email
Newsletters
Phone
Customer Service
Travel Arrangements
Event Planning
Order Processing
Constant Contact
Invoicing
Customer Service
Office Management
Help Desk
My Snapshot
8
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.3
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
padams058
Type
Individual
Member Since
January 2012
Elance URL
Verifications
0
Groups
Phyllis Adams | Elance

Phyllis Adams