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Padmashri Kulkarni | Elance
 
176985602337900
Last Sign-in: Jul 23, 2015

Padmashri Kulkarni

Excellent communication & customer service skills
   Canada
  |   Burnaby, British Columbia
  |  9:29 am Local Time

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Padmashri Kulkarni's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $14

Customer oriented professional with more than 6 years of experience in banking setting. Outstanding ability to build relationships with customers; naturally skilled at establishing rapport and communicating with diverse groups of people. Ability to successfully handle escalations, answer inquiries and provide information to customers. Charismatic, self-starter, eager to learn, well-organized and an excellent team player who works well under pressure.

KEY COMPETENCIES:

• Customer service excellence
• Financial advising and cross-selling
•...

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Portfolio

Skills (5)

Tested
Customer Service
Customer Service Test
My Score
avg
Phone Support
Knowledge of Microsoft Office
Time Management
Accounting

Service Description

CAREER HIGHLIGHTS:

Digital Assistant June 2014 – April 2015
Bangalore, State Bank of India

• Greeting and guiding customers by assisting them in day to day banking transactions

• Handling customers’ escalations and responding to issues such as service inquiries and complaints

• Identifying customers’ individual needs through active listening and cross-selling bank products

• Actively participating in branch sales and marketing campaigns to promote products and services of bank

• Providing services such as cheques cashing, payday loans, deposits, withdrawals, drafts and bill payments

• Officiating as a cash officer and as a joint custodian with accountant to maintain daily cash balance in ATM

• Operating precisely computerized scanners, cash registers and POS machines at the cash counters

• Serving quickly and efficiently to 150-200 customers per day in fast-paced, transactional environment

• Consistently achieving Mutual Funds, Insurance and Credit Cards sales target by increasing 20% sales in 2014

• Providing information and advising customers on various bank products, both on the telephone and at front counter




Customer Assistant January 2009 – June 2014
Bagalkot, State Bank of India

• Dealing with customers face to face in a courteous, effective and diplomatic manner

• Effectively handling cash deposits, withdrawals and various day to day transactions in busy and varied environment

• Balancing and reporting daily transactions with no errors

•...

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Employment

State Bank of India
Digital Assistant
2014 - 2015
State Bank of India
Customer Assistant
2009 - 2014

Education

KUVEMPU UNIVERSITY, Karnataka, India
Bachelor of Science
2006 - 2009

Keywords

Customer Service
Cash
Microsoft Office
Telephone Service
Data Entry
Typing 50 WPM
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
padmashrikulkarni
Type
Individual
Member Since
February 2013
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Padmashri Kulkarni | Elance

Padmashri Kulkarni