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Pakalavan K. | Elance
 
176985602337900
Last Sign-in: Jul 13, 2014

Pakalavan K.

Customer Service, Virtual Assistant, Web Developer
   India
  |   Chennai, Tamil Nadu
  |  6:27 pm Local Time

Verified Freelancer

Pakalavan K.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

Recipient of the "Top Performer" award for excellent customer service.

I am friendly, professional and solution-oriented and that makes me perfect for Customer Service.

I am proficient in handling phone support, email support and chat support.

I have over 8 years of experience with Customer Service (Customer Support and Technical Support) in Call Centers and have supported customers of major US companies -- RealNetworks, Dell, McAfee and Microsoft, through their vendors in India. I also have 2 years of experience as Administrative...

Read More »
Jul 13, 2014|Virtual Assistant|Private|Working
Jun 5, 2014|Customer Service|Private|Working
Oct 17, 2013|Fact Checking|Private|Completed
|
5.0
Oct 16, 2013|Data Entry|Private|Completed
|
5.0

View All »

Portfolio

Client had several .png files that needed to be data loaded to Excel. She needed a...
The requirement was to copy data from...
Details from business cards were entered into an Excel sheet. The information from the...
Several tick boxes that do not work. These were fixed in the document.
Microsoft Access Database built to manage Customers' information and can used for...
A screenshot of a webpage with red text over it was saved by mistake as a jpg. All the...
Use form in Excel that can be used to enter data from scanned documents.
Web research - List of nurses around Binghamton who are certified practitioners
This work features data entry of the details of US real estate websites into the...
This work features data entry and formatting in MS Word.

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Phone Support
Web Development
Computer Skills
Computer Skills Test
My Score
avg
Microsoft Excel
Data Entry
Transcription
IT Services
Word & PowerPoint

Service Description

Core Functions:

- Handling incoming requests from customers via phone, email and live-chat
- Processing orders using the CRM system
- Creating shipping labels from USPS.com
- Updating the e-commerce website with tracking numbers
- Changing the order status in the e-commerce website
- Emailing customers with the tracking information
- Updating the inventory of the e-commerce website
- Using project management tool for internal communications

Miscellaneous Functions:

-Web Development
-Content Writing
-Data Entry in any format
-Data Capture through various sources
-Data Management - keeping track of data
-Data Sorting
-Data Verification
-Data Analysis
-Data Editing & Formatting
-Word Processing
-Generate Reports based on data
-Book keeping
-Payroll Processing
-Web Research



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Employment

Pakal Office for Admin Support
Admin Work
2012 - Present
Running my virtual office business with 16 years of experience in various support roles in international companies. Group Leader, Team Manager, Application Engineer, Web Researcher...
Wipro Ltd.
Group Leader
2011 - 2012
Represented Microsoft as a Team Manager to its enterprise customers. 1) Scaled up the performance of the team comprising of Support Engineers and Technical Leads. 2) Followed up with the...
Sutherland Global Services Inc
Team Manager
2009 - 2011
I led a team of 20 associates by fostering a team dynamics that involves creating an environment of trust, leading by example, communicating business objectives, encouraging team participation,...
CSS Corp Pvt. Ltd.
Team Lead
2007 - 2009
Led a team of 15 Tier 1 technicians. •Ensured timely resolution of the issues. •Provided coaching and feedback to the Tier 1 technicians •Real time monitoring of queues were done to ensure that...
CSS Corp Pvt Ltd
Escalation Lead
2007 - 2007
•Handled escalations from Tier 1 Technicians on technical issues. •Prepare detailed case notes for case history or escalations in the CRM Tool of RightNow Technologies. •Enhanced the Tier 1...
CSS Corp Pvt. Ltd.
Application Engineer
2006 - 2007
Supported the customers of RealNetworks , through phone, email and live chat by i) helping them choose the best plan that suited their needs and updating their payment information in the client...
Energy Device Technology (I) Pvt. Ltd.
Administrative Assistant
1996 - 1998
Assisted the Chief Executive of the company by carrying out the following activities 1) Prepared and filed, letters (Word and WordPerfect) and reports (spreadsheet) 2) Mailed letters and reports...

Education

Shramik Vidyapeet
Post Graduate Diploma in Computer Applications
1994 - 1995
University of Madras, Loyola College
Bachelor of Science
1991 - 1994

Keywords

Customer Service
Phone Support
Email Support
Chat Support
Call Center
Admin Assistant
Virtual Assistant
Web Development
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
5
3
59
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Pakalavan
Type
Individual
Member Since
December 2012
Elance URL
Verifications
0
Pakalavan K. | Elance

Pakalavan K.