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Pakalavan K. | Elance
 
176985602337900
Last Sign-in: May 25, 2015

Pakalavan K.

IT Trainer
   India
  |   Chennai, Tamil Nadu
  |  5:47 am Local Time

Verified Freelancer

Pakalavan K.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

I have 16 years of experience in IT industry, and have been using VMware's products for solving IT problems. In 2001, I started my journey as Technical Support Executive, and gradually worked my way to become a Team Manager supporting enterprise IT customers. Throughout this journey, it has always been as identifying, troubleshooting and finding a solution apt for a problem, be it hardware or software.

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Jul 13, 2014|Virtual Assistant|Private|Completed
Jun 5, 2014|Customer Service|Private|Completed
Oct 17, 2013|Fact Checking|Private|Completed
|
5.0
Oct 16, 2013|Data Entry|Private|Completed
|
5.0

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Portfolio

CompTIA Storage+ Certification.

Skills (10)

Tested
IT Trainer
Technical Support
Virtualization
IT Services
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Phone Support
Web Development
Computer Skills
Computer Skills Test
My Score
avg
Microsoft Excel

Service Description

1. Technical Course creation.
2. E-learning content preparation

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Employment

Pakal Office for IT Courses
Admin Work
2012 - Present
Running my virtual office business with 16 years of experience in various support roles in international companies. Group Leader, Team Manager, Application Engineer, Web Researcher...
Wipro Ltd.
Group Leader
2011 - 2012
Represented Microsoft as a Team Manager to its enterprise customers. 1) Scaled up the performance of the team comprising of Support Engineers and Technical Leads. 2) Followed up with the...
Sutherland Global Services Inc
Team Manager
2009 - 2011
I led a team of 20 associates by fostering a team dynamics that involves creating an environment of trust, leading by example, communicating business objectives, encouraging team participation,...
CSS Corp Pvt. Ltd.
Team Lead
2007 - 2009
Led a team of 15 Tier 1 technicians. •Ensured timely resolution of the issues. •Provided coaching and feedback to the Tier 1 technicians •Real time monitoring of queues were done to ensure that...
CSS Corp Pvt Ltd
Escalation Lead
2007 - 2007
•Handled escalations from Tier 1 Technicians on technical issues. •Prepare detailed case notes for case history or escalations in the CRM Tool of RightNow Technologies. •Enhanced the Tier 1...
CSS Corp Pvt. Ltd.
Application Engineer
2006 - 2007
Supported the customers of RealNetworks , through phone, email and live chat by i) helping them choose the best plan that suited their needs and updating their payment information in the client...
Energy Device Technology (I) Pvt. Ltd.
Administrative Assistant
1996 - 1998
Assisted the Chief Executive of the company by carrying out the following activities 1) Prepared and filed, letters (Word and WordPerfect) and reports (spreadsheet) 2) Mailed letters and reports...

Education

Shramik Vidyapeet
Post Graduate Diploma in Computer Applications
1994 - 1995
University of Madras, Loyola College
Bachelor of Science
1991 - 1994

Keywords

Technical course creation
e-learning
camtasia
My Snapshot
3
Elance Level
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Identity
Username
Pakalavan
Type
Individual
Member Since
December 2012
Elance URL
Verifications
0
Pakalavan K. | Elance

Pakalavan K.