To support and implement Impact/Syspro software on various sites.
Report writing both financial and other.
Upgrades to later versions
Download all patches and update systems with new ports
Business re-engineering to fit the system to the companys needs
Manage small to medium projects and changes on an ongoing basis
Training on and off site one on one and classroom environment accredited Train the Trainer
User Acceptance testing
ODBC extracts and queries
I specialize in the financial and distribution and manufacturing modules of ERP systems.
Was part of a project whereby more than one system was being rolled out. Managed the Impact part of the project.
Various end user training
Accredited Facilitator for IT as well as skills training
Prince2 Project manager
To support, telephonically, all aspects of the SYSPRO product
Investigate product related issues and give support telephonically
Be analytical in prodding & testing in order to prove a product issue when raised
Test customers data and find errors and provide solutions
Interact with all VARs & their consultants
Assist the VARs with any product related queries
Improve knowledge in all areas of SYSPRO
Contribute towards the Knowledge Base i.e. On-Line Help, FAQs, Support Articles, SYSPRO Training Material etc
Go the extra mile in investigating an issue which could involve a site visit to a customer with the VAR
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