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Paula A. | Elance
 
176985602337900
Last Sign-in: Apr 11, 2013

Paula A.

   United States

Overview

Dedicated, practical, high-performing professional with a unique background in training, customer service, and public service who focuses on successful outcomes of assignments. Interested in pursuing career opportunities in the Charleston, South Carolina area.

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Jan 20, 2013|Other - Administrative Support|$251|Completed
|
3.9

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Skills (6)

Tested
Customer Service Test
My Score
avg
Assessment Design
Workplace Learning
Churn
Pay TV
Satellite TV

Employment

iQor
Assistant Vice President, Talent
2011 - Present
Directly manage 2 trainers to ensure delivery of client training. Design and develop training materials for 1st party collections using Instructional Design System. Provide review and edit of...
DIRECTV
Instructional Design Specialist
2008 - 2011
Developed and maintained training materials for Customer Retention Group (CRG) in the Customer Care division of DIRECTV with focus on consultative sales using Instructional Design System. Designed...
DIRECTV
Training Specialist
2006 - 2008
Facilitated all training types as required. Managed up to 28 New Hire agents at a given time as a Team Leader while they were in New Hire training. Coached and developed New Hire employees on...
DIRECTV
Customer Service Representative
2004 - 2006
Handled Customer Retention, New Customer, Best Customer, Technical Tier I and Main Bank call types. Assisted DIRECTV Customers with technical problems over the phone. Placed orders, address...
Tennessee Valley Authority
Assistant Unit Operator
1999 - 2002
Routinely monitored and performed basic maintenance duties associated with the operation of supercritical coal-fired boilers. Responded to operational requirements of Unit Operators and Shift...
Texas Commission on Environmental Quality
Engineering Specialist
1988 - 1999
Specialized in Environmental Compliance. Conducted air quality assessments. Evaluated monitoring, remediation and environmental management planning for a variety of industries. Reviewed air...

Education

University of Tulsa
BS
-
Overview  |  Job History  |  Resume/C.V.

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Member Since
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Paula A. | Elance

Paula A.