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Juan Paolo L. | Elance
 
176985602337900
Last Sign-in: Jun 18, 2014

Juan Paolo L.

   Philippines
  |   Makati, NCR

Overview

Minimum Hourly Rate $4

Focused and results-oriented professional with more than 12 years of vetted experience in challenging and responsible positions, including technical oversight, supervision, and training of 15- to 20-agent support teams.

A six-sigma associate with strong work ethic and technical customer service orientation, with a proven ability to provide spirited leadership for maximum productivity and workforce management.

Skilled at communicating effectively to achieve company and clientele objectives for overall operational excellence in the Technical...

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Jun 23, 2013|Customer Service|$0|Completed

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Skills (7)

Tested
Profit & Loss Management
Profitability Analysis
Technical Design
Troubleshooting Hardware
Profit & Loss Management

Employment

DirectWithHotels
Lead/Senior Associate
2012 - Present
Participates in Activations Team activities that shall help achieve the team and the company's Wildly Important Goals. Performs hotel pre-activation process - gather info on Hotel Interface System;...
C3/CustomerContactChannels, Inc.
Operations Supervisor
2012 - 2012
Coordinates with various functional groups for team requirements Coordinates with various functional groups for Account requirements Coordinates with quality, Training and Workforce management for...
iZone Technologies
Workforce Manager
2011 - 2011
Implemented Workforce Management for the whole center Created Workforce Reports for operations and Board of Directors perusal Provided Financial Reports that showed profit and loss for the...
The Design People
Project Manager
2010 - 2011
* Managing web design projects in production for small businesses * Manages volume SEO ensuring top organic ranking and quality off page marketing * Campaign Management of Paid Ads Campaigns for...
Sykes Asia Cebu
Account Supervisor
2009 - 2010
Performance Management (Operations and Support Staff)
Sutherland Global Services
Program Supervisor
2008 - 2009
Handles 2 Teams and about 30 Technical Support representatives daily, and cyclical performance. Evaluates individual performance, determine areas of opportunities and gives feedback for...
Sitel
Team Manager
2006 - 2008
Handled Tier 2 agents that provided 300,000 residential and small business VoIP customers with RMA disposition, home and home office network troubleshooting, voice quality diagnostics, bandwidth...
Convergys
Team Leader for Level 2 Support
2003 - 2006
Handled Tier 2 Agents and Escalations Team for a technical support group Handles schedule forecasting to ensure service level Coordinates with various functional groups for team requirements...

Education

De la Salle University - College of St. Benilde
Bachelor of Arts (B.A.)
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
paoloblopez
Type
Individual
Member Since
February 2013
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Juan Paolo L. | Elance

Juan Paolo L.