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Patricia Lea A. | Elance
 
176985602337900
Last Sign-in: Oct 17, 2013

Patricia Lea A.

Data Entry Expert
   Philippines
  |   Quezon City, Metro Manila
  |  12:12 pm Local Time

Overview

Minimum Hourly Rate $5

I am a freelancer; a stay at home mom who wishes to continue developing my skills and learning new ones. I believe that doing work from home should not stop an individual to grow personally and professionally

I am looking for jobs that will help me enhance my abilities in data entry, transcriptions and research. I have worked as billing researcher for a big telecom company in the US through a BPO and I have been trained to be keen on details and on being able to deliver my tasks on time. I would like to work with tasks like data entry and a...

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Skills (10)

Tested
U.S. English Basic Skills Test
My Score
avg
Passed

Employment

NCO Group Manila - Verizon Business Back Office
Level 2 Billing Research Analyst
2009 - 2010
Review and process complex billing concerns based on customer' s dispute. Review customer's billing rate on their invoice versus their contract to make sure that the account is billed correctly;...
NCO Group Manila - Verizon Business Back Office
Back-up Credit Auditor
2007 - 2010
Review and verify if the credits submitted by a billing research agent is accurate based on the resolution given on the issue and if all disputes were addressed before credits were issued.
NCO Group Manila - Verizon Business Back Office
Subject Matter Expert
2008 - 2009
Assist new and lowest performer agents on to ensure 100% productivity of the production floor. Handle escalated disputes and submit performance review every week through Excel. Provide a training...
NCO Group Manila - Verizon Business Back Office
Level 1 Billing Research Analyst
2007 - 2008
Review and process simple billing concerns based on customer's dispute. Process credits for over billed and inappropriate charges using Excel. Communicate with the customer through email (outlook)...
Teletech
Inbound Sales Agent
2006 - 2007
inbound sales for an office supply company and my task is to take, process orders and disputes.
Overview  |  Job History  |  Resume/C.V.

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Identity
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patring229
Type
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Member Since
November 2012
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Patricia Lea A. | Elance

Patricia Lea A.