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Paul Martin T. | Elance
 
176985602337900
Last Sign-in: Mar 23, 2013

Paul Martin T.

Experienced BPO Professional™
   Philippines
  |   Sto. Tomas, Pampanga
  |  4:06 am Local Time

Overview

Minimum Hourly Rate $7

An accomplished professional who seeks to make full use of his more than eight years of experience in any call center related or any other field of profession. Willing to be trained and work immediately.

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Apr 17, 2012|Telemarketing|$0|Completed

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Portfolio

Inbound Sales & Customer Service
Help Desk | Service Desk Support
Team Manager Appointment Setter Lead Generator Telesales & Telemarketer Web...
http://www.odesk.com
Customer Service
Managed 10-15 agents for U.S. government mandated posters and notifications. Coaching...
http://www.brady.com
Outbound Sales

Skills (8)

Tested
Call Center Skills
Call Center Skills Test
My Score
avg
Sales
Internet Marketing
Customer Service
SEM
Knowledge of Microsoft Office
Email
Advertising

Service Description

Extensive call center management and leadership experience for inbound and outbound campaigns. Possess strong team leadership, coaching, and motivational skills. Technologically savvy with extensive experience working with telephony systems. Well rounded consultative coaching management style and extensive interviewing, recruitment and hiring experience. Establish performance goals to exceed efficiency levels, quality assurance standards, and sales targets.

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Employment

oDesk
Independent Contractor
2011 - Present
•Appointment Setter™ •Lead Generator™ •Telemarketing™|Telesales™|Closer™ •Web Researcher™|Internet Researcher™ •Data Miner™|Data Scraper™ •Customer Service™|Administrative Tasks™ •Email Marketer™...
Gulf Business Machines LLC
Call Management Administrator Team Leader
2011 - 2011
Managed the service desk composed of call management administrators that caters Abu Dhabi, Bahrain, Dubai, Kuwait, Oman and Qatar. Enacted as trainer for new hires for service desk. Responsible...
Brady Philippines
Team Manager
2011 - 2011
Managed 10-15 agents for U.S. government mandated posters and notifications. Coaching and motivating the team to achieve and or exceed goals. Responsible for quality monitoring and call...
TeleTech Pampanga Phils.
Call Center Supervisor
2008 - 2009
Responsible for managing 15 team members in a Telco inbound customer service and technical support account to hit or exceed client metrics and KPI’s such as AHT, ACW, CRT, etc. Coaching and...
Epixtar IT Enabled Services Phils. Inc.
Shift Manager
2005 - 2008
Maximized sales output within the assigned shift for outbound campaigns such as credit card sales, online yellow pages, appointment setting, surveys and VoIP projects. Mentoring and coaching...
Cyber City Teleservices Ltd. Phils.
Call Center Supervisor
2002 - 2005
Supervised more than 20 representatives in various inbound and outbound campaigns such as customer service, technical support, sales and infomercials, catalog requests and telco projects....

Education

Holy Angel University
Bachelor of Arts, Major in English
1999 - 2003
Holy Angel University
Associate in Computer Science
1997 - 1999

Keywords

•Appointment Setter™ •Lead Generator™ •Telemarketing™|Telesales™|Closer™ •Web Researcher™|Internet Researcher™ •Data Miner™|Data Scraper™ •Customer Service™|Administrative Tasks™ •Email Marketer™ •Recruiter™|Interview Setter™ •Team Manager™ •Help Desk™|Technical Support™ •Quality Analyst™|Quality Control™
My Snapshot
Sales & Marketing
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Reviews
Recommend
Clients
Total
Repeat
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Per Client
Identity
Username
paultapnio13
Type
Individual
Member Since
March 2012
Elance URL
Verifications
0
Paul Martin T. | Elance

Paul Martin T.