Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Pavel Lichka | Elance
 
176985602337900
Last Sign-in: Nov 1, 2014

Pavel Lichka

Reputation for not giving up and "can-do" attitude
   Czech Republic
Prace
  |  11:08 am Local Time

Overview

Minimum Hourly Rate $20

Strong decision skills: Time management + priority management balance for critical solutions
Customer Focus: Provides superior customer service resulting in a high-level of customer satisfaction, must be patient.
Tenacity: Reputation for not giving up and "can-do" attitude and follow through
Problem Solving: Demonstrates consistent logic, rationality, objectivity in problem solving.
Team: Being a part of a dynamic team while maintaining the ability to also work independently

Read More »

Skills (10)

Tested

Service Description

My last job for Concur at Prague (6years):
- complete care of IT technology for internal users
? HelpDesk support via ticketing system Jira/HPSM on site + remote users /Europe/
? Active Directory Administration for all company users and computer account management 3.5 years
? Complex IT user support HW/SW/mobile for 220 company Prague users “on site” /3 floors, 2 buildings/
? European company IP telephony /Avaya/ and Prague cell phones administration
? Providing local Company new hires trainings /10-20 a month/ security, knowledge, rules, common incidents
? Complete Dell/Lenovo laptop support for end users /imaging, setup, group policy, service, instalations/
? Cooperative team work with international US, UK, France, German, Netherlands & Philippines teams
? Remote support for all European home office users and contractors /phone/Lync/remote desktop/
? MS WIN XP, W7 workstations + 2k, 2k3 server platforms, iOS/Apple, VM basics
? Project: Repetitive contact conditions negotiation with local cell phone provider T-Mobile
? Project: Process documentation for international team knowledge share /Manila PHI Team/

Read More »

Employment

Concur Technologies Inc.
Desktop Support Analyst II
2008 - 2014
09/2008 – 05/2014 Desktop Support Analyst II Prague Concur Technologies Inc. ~ Concur Czech, s.r.o - complete care of IT technology for internal users ? HelpDesk support via ticketing system...
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Pavel-Lichka
Type
Individual
Member Since
September 2014
Elance URL
Verifications
0
Pavel Lichka | Elance

Pavel Lichka