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Paul H. | Elance
 
176985602337900
Last Sign-in: Jul 8, 2013

Paul H.

Customer Experience Manager
   Canada
  |   Arnprior, Ontario
  |  3:01 am Local Time

Verified Freelancer

Paul H.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $22

I have 20 years of experience in the customer service and call center industry. My experience has ranged from managing and supervising help desks and business development for tier 1 accounts.

Several of the projects that I have been involved with a include creating and implementing training and quality assurance programs.

I posses several key strengths including time management, leadership and interpersonal skills.

I look forward to being a part of your team!

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Skills (10)

Tested
Call Center Skills Test
My Score
avg
Passed
Computer Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Email Etiquette Certification
My Score
avg
Office Skills Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed
Time Management Test
My Score
avg
Passed

Employment

Myers Cadillac Chevrolet GMC Buick
Sales
2011 - 2012
Responsible for sales, prospecting of new customers as well as maintaining and updating a customer database on a daily basis. Maintain close relationship with existing customers to assure the best...
Frontier Technologies
Manager
2008 - 2011
Responsible for the daily operation and supervision of 20 technicians. Actively had daily communication with Technicians to coach, advise and ensure adherence to new polices set by client. When...
Kingsdale Shareholders Services
Manager
2008 - 2011
Responsible for the daily management of 14 Customer Service Representatives and 1 Team Lead. Responsible for the training and development of a Customer Service Response Team and ensuring continuity...
Accutel Conferencing
Manager
2003 - 2005
Responsible for managing 25 Customer Service Representatives and the day to day administration of the customer service and technical support sections. Resolving all customer complaints and...
Rogers Cable Systems
Call Center/Help Desk/Sales Manager
1994 - 2003
Responsible as part of a team, for the administration of the customer services section. Taking and dealing with escalated customer complaints. Involved in training new staff, supporting new...
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
pdhand96
Type
Individual
Member Since
January 2013
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Paul H. | Elance

Paul H.