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Feb Nonol | Elance
 
176985602337900
Last Sign-in: Jun 17, 2014

Feb Nonol

Data Entry/ Web Research/ Virtual Assistant/ CSR
   Philippines
  |   Digos City, Davao del Sur

Overview

Minimum Hourly Rate $4

From my long term working experience in the callcenter industry I learnt how to meet and go beyond every customer's expectations with service that sells. Also I have handled and helped each type of customer in each type of setting.

I am both Customer Service and Quality Assurance Specialist. I have worked as a customer service assistant for more than 2 years. Also, I have 2 years experience and counting in Quality Assurance reviewing, listening and scoring calls from call center companies in the US. From my years of experience I believe I...

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Portfolio

1. Web Research the brief description and what these Universities and Colleges offer....
1. Extract emails from CRAIGSLIST 2. Enter DATA to an excel sheet 3. Send Email to the...

Skills (10)

Tested

Service Description

Customer Service

1. Handle inbound and outbound calls
2. Order processing
3. Email Support

Quality Assurance

1. Listen, Review, and Score call center call recordings to determine if Rep. is following guidelines and correct call flow.


Data Entry

1. Ebay Listing
2. Web research
3. Data mining e.g contact numbers, email address

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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service Representative
Quality Assurance Specialist
Data Entry Specialist
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June 2012
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Feb Nonol | Elance

Feb Nonol