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Ericka B. | Elance
 
176985602337900
Last Sign-in: Aug 4, 2013

Ericka B.

Professional Expert Customer Service/Call Center
   United States
  |   Greenfield, WI

Overview

Minimum Hourly Rate $10

I am a professional with 10 years of customer service, administrative, general office, and call center experience. I have a typing speed of 65wpm. I take pride in completing the tasks I begin to the best of my abilities. I am currently starting my own business, Pembe Clothing www.pembe.yolasite.com. I began an Entrepreneur training program through the University of Wisconsin - Milwaukee, School of Business in February 2010 and completed this program in May of 2010. Through my training I was able to research my market of business and...

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Portfolio

Business plan created by, Ericka Bridges.
Relevant work history

Skills (5)

Tested
Call Center Skills Test
My Score
avg
Office Skills Test
My Score
avg
Negotiations Skills Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Service Description

Customer service, Call center, Administrative, Clerical, Data Entry, Research, Internet, Mental healthcare, general office, employee beneifits, annuities, blog, virtual assistant,secretary, assistant, phones, inbound, outbound, email, microsoft word, microsoft excel, outlook.

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Employment

APS Healthcare
Member Referral Coordinator
2008 - 2010
JPMorgan Chase
Sr. Operations Specialist
2007 - 2008
International Foundation of Employee Benefit Plans
Registrations Assistant
2003 - 2007
Professional Account Management
Customer Service Representative
2001 - 2003

Education

University of Phoenix - Online
Bachelor of Science in Business Administration
2003 - Present
University of Wisconsin - Milwaukee, School of Bus
Entrepreneur Training, Certificate program
2010 - 2010
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
call center
administrative
data entry
research
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
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Identity
Username
pembeclothing
Type
Individual
Member Since
June 2010
Elance URL
Verifications
0
Ericka B. | Elance

Ericka B.