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Phong Lam | Elance
 
176985602337900
Last Sign-in: Jan 3, 2012

Phong Lam

I.T. Help Desk Support Specialist / Analyst
   United States
  |   Philadelphia, PA
  |  9:40 pm Local Time

Overview

Minimum Hourly Rate $38

? Certifications: CompTIA A+ IT Technician & Network+, MCP, MCDST (MS Certified Desktop Support Technician)
? Win NT/2000/XP/Vista/7, Win 2000/2003/2008 Server, Exchange 2003, CITRIX
? PC, MAC, Laptops, Printers/Copiers/Faxes/Scanners, Thin Clients, Blackberry, Tape Backup, Cisco Telco, Projector
? Office 2003/2007, Active Directory, DNS/DHCP, VoIP, Symantec Ghost & Antivirus, Blackberry Enterprise, WebEX,VPN
? Languages: English, Cantonese, Mandarin, Chiu Chow, Vietnamese

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Skills (10)

Tested
Computer Skills
Computer Skills Test
My Score
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Computer Technician Test
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General Office Skills
Office Skills Test
My Score
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Knowledge of Microsoft Office
Social Media Marketing
Helpdesk
Help Desk Certification
My Score
avg
Windows XP Administration
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Internet Marketing

Employment

Tri-County Computer Doctor
IT Technician
2010 - Present
In-Home or In-Office Desktop or Laptop PC Repair! SAME DAY SERVICE AVAILABLE Serving Pennsylvania & New Jersey Are you experiencing any of these issues? • Need to recover important files from a...
Boenning & Scattergood, Inc.
I.T. Help Desk Support Specialist
2009 - Present
• Perform installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices • Perform onsite & remote support for 9 locations • Provide...
Century 21 Advantage Gold
Licensed Real Estate Agent / REALTOR®
2008 - Present
• Specialize in Residential Home Sales • Interview clients to determine what kinds of properties they are seeking to buy/sell • Prepare documents, such as representation contracts, purchase...
J.G. Wentworth
Help Desk Analyst
2007 - 2008
• Performed installation, configuration, maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices • Provided top priority phone, email and face-to-face...
SA International, Inc.
Technical Support Representative
2007 - 2007
• Provided top priority phone, email and fax support to over 3,000 clients using Scanvec Amiable software • Documented problems and resolutions in the knowledge base system • Took ownership of...
Catalyst IT Services
Web Application Developer, Programmer
2006 - 2007
• Implemented a rolodex application to maintain contacts using sessions, cookies, forms, user types, HTML, ASP, and MS SQL Server 2000 • Created a Web log application for users to maintain an...
Simon & Schuster, Inc.
Inventory Analyst, Inventory Controls Specialist
2006 - 2007
• Researched, analyzed, and maintained inventory discrepancies between perpetual system (UOPS) & warehouse system (PkMS/WMS); Assisted in year-end reconciliation • Produced Monthly Adjustment...
Express Scripts, Inc.
Data-Entry Technician
2002 - 2006
• Inputted confidential patient data through VAX server system • Researched & maintained database with up-to-date information on patients' ID#, doctors' DEA#, and drugs • Maintained database...

Education

Social Media Marketing Institute
Certified Social Media Marketer
2010 - 2010
New Horizons Computer Learning Centers
CompTIA & Microsoft Certifications
2009 - 2009
Temple University
Real Estate License
2007 - 2007
Drexel University
Bachelor of Science in Business Administrations
2001 - 2005
Central High School
Bachelor of Arts
1997 - 2001

Keywords

Technical Support
PC Repair
Computer
Windows NT/2000/XP/Vista/7
Office 2003/2007
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
PhongDucLam
Type
Individual
Member Since
August 2011
Elance URL
Verifications
0
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Phong Lam | Elance

Phong Lam