This is uma mahesh.pillala. Completed my computer science engineering .Comprehensive problem solving abilities, Excellent verbal and written communication skills, Continuous learner and easily adaptable.• Worked with HSBC for three and half years.Worked with Credit Cards and Retail Services.We used to invent the solutions, for the disputes raised by the customer through online and we resolve the dispute.Promoted as “First Data Resource Banking.We resolve the queries of the customer, through an online application.Promoted as “First Direct...
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o Awarded Best Customer Service Excellence certificate for the month of June, July, August, September, December for the year of 2010.
o Received Best Customer Service Excellence certificate for the month of February, April, July, September, October, and December for the year of 2011.
o Awarded Best Customer Service Excellence certificate for the month of January, February, March, June, July, August for the year of 2013.
o Received Super Star award for the month of October, year 2013.
o Received Quarter of the year certificate for 100 % quality, performance, meeting and exceeding all the parameters for the year of 2013.
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HSBC BANK PVT LTD
2010 - 2013
I was hired in HSBC as a trainee. Where, i was been trained for almost 1 month. With spirit of reaching heights, i was a top performer certified person with 100% quality and 100% productivity. With...