I am a friendly, reliable and hardworking person who will provide excellent and reliable customer service and support. I have an administrative background with years of experience providing support and solutions to Corporate Clients .
I held the position of Team Leader within Corporate Services at a well known telecommunications company. I supported and supervised a team of 25 people and we managed the accounts of our clients. We managed numerous email accounts and processed orders, dealt with account queries and offered solutions for any problems our customers may have had. I created new processes and systems for increasing customer service satisfaction. I attended regular service review meetings with our clients to offer the most suitable products and services that would work well within their business. My duties also included coaching the members of my team to maintain excellent customer satisfaction, I compiled reports and statistics using Microsoft Excel and Powerpoint to feedback performance results to my manager and built and maintained excellent relationships with our customers and colleagues both within our own and other departments such as Logistics and Supply Chain etc. I initiated quality communication, customer support and product representation for each client, worked under strict deadlines and responded to service requests and emergency issues.
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