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Polly N. | Elance
 
176985602337900
Last Sign-in: Mar 2, 2015

Polly N.

Customer Service,Translator,Virtual Assistant
   Albania
  |   Tirana, Albania

Overview

Minimum Hourly Rate $5

I have more than 5 years working as a customer service rep in famous websites.

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Skills (10)

Tested
Problem Solving
Market Knowledge
Documentation Skills
Phone Skills
Multi-tasking

Service Description

1-Attract potential customers by answering product and service questions; suggesting information about other products and services.
2-Open customer accounts by recording account information.
3-Maintain customer records by updating account information.
4-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5-Maintain financial accounts by processing customer adjustments.
6-Recommend potential products or services to management by collecting customer information and analyzing customer needs.
7-Prepare product or service reports by collecting and analyzing customer information.
8-Contribute to team effort by accomplishing related results as needed.

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Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Polly90
Type
Individual
Member Since
February 2014
Elance URL
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Polly N. | Elance

Polly N.