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Pooja Kapoor | Elance
 
176985602337900
Last Sign-in: Sep 18, 2014

Pooja Kapoor

Operations HR, Admin Assistant / Customer Service
   India
  |   DELHI, DELHI

Overview

Minimum Hourly Rate $10

I have almost 13+ years of experience in field of customer service, client handling, operations, human resource and office administration domain. I have managed all the challenges and new responsibilities with zeal and eagerness to learn and grow professionally. I have learnt and have good understanding of different culture organizations that enable me to be a flexible and adaptable person. I would like to grow and share my learning and experience of different domain of HR/ Admin/ Operational, Content Writing and customer support skills in...

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Portfolio

No. of words of the attached article is 655, Article status : submitted at one of the...

Skills (10)

Tested

Service Description

Managing various HR and Administration functions along with customer support for the company.
Role & Responsibilities:
-Employee Engagement
-Employee Referrals
-Training & On Boarding
-HR Policies
-Recruitment
-Organizational Development & changes

-Administration activities
-General Administration
-Handled complete new office setup
-Managed transitioning of new office independently.
-Closely work with the finance dept. for various HR activities.
-Facilities Management
-Security & Safety
-Responsible for maintaining leaves record for the company assets taken by each employee
-Helping employees in making travel arrangements, hotel bookings, negotiations
-Data analysis/entry into Excel, Word or other programs
-Research work
-Email management
-Customer Service/ relations/ client handling
-Content Writing


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Employment

SmartTrust Infosolutions Pvt. Ltd.
Consultant- HR and Administration (APAC)
2009 - 2012
Present Organization: Team Results Corporate Solutions Pvt.Ltd. Assignment: Worked as Consultant- HR and Administration- APAC(representing Team Results) with SmartTrust Infosolutions Pvt. Ltd....
Grassik Consultants Pvt. Ltd
Research Leader
2007 - 2009
• Responsible for Client relationship, Recruitment life cycle implementation, Account management, Contract and Salary negotiations with clients and candidates, New and Existing Business...
RvaluE Consulting
Manager- HR
2006 - 2007
• Worked for a reputed MNC, BPOs and bank, handling their HR-Recruitment requirement. • Head hunting and matching up the profiles as per the requirements • Interviewing and short-listing the...
HDFC Bank Ltd
Deputy Manager
2005 - 2006
Highest Rating in the Annual Appraisal. All Audit Reports during my tenor passed without Audit comments displaying 100% process compliance. Key member of the project team driving redefinition of...
MAX NEW YORK LIFE INSURANCE CO. LTD
Senior Executive Customer Service
2002 - 2005
Recognized for achieving highest productivity and accuracy. Received ‘Star of the Month Awards. Initiated ‘Repeat complaint analyses’ as a process. Received immense appreciations from both internal...
E- Serve International Ltd.
Customer Service Executive
2000 - 2002
I was the part of the team of inbound calls for query resolution of credit cards.

Education

USA through distance learning programme
HR and Administration from‘Business Training Work"
2009 - 2009
IGNOU
Post Graduate Diploma in Journalism and Mass Com
1999 - 2001
IITTM (Govt. of India)
Computer application and software studies
1998 - 1998
Miranda House (Delhi Univ)
Bachelor of Arts
1995 - 1998
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
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poojak20
Type
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Member Since
July 2014
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Pooja Kapoor | Elance

Pooja Kapoor