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Prasad D. | Elance
 
176985602337900
Last Sign-in: May 18, 2015

Prasad D.

PASSIONATE AND COMPASSIONATE SERVICE PROVIDER
   India
  |   Vasco Da Gama, Goa

Verified Freelancer

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Overview

HI ,

I am new to ELANCE , However i have a point to prove with hardwork in a smart way . Call centre experience in debt collections , Customer service manager in Banking sector , Retention executive in Telecommunication .

Task oriented with good communicaion skills and quick learning ability.

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Skills (9)

Tested

Service Description

?Handling customer queries and ensuring the same are satisfactorily resolved within TAT.
?Providing excellent quality and compliant customer service to clients.
?Facilitating collection process for written off credit cards in compliance with FDCPA .
?Meet the target for the day, week and month .
Cross Selling Liability, Asset and advising on other financial products to customers
?Handling complaints and Escalations.

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Employment

ICICI BANK LTD
SENIOR CUSTOMER SERVICE OFFICER
2012 - Present
ALTISOURCE BUSINESS SOLUTIONS PVT LTD
RECOVERY SPECIALIST
2010 - 2011

Education

MES COLLEGE OF ARTS AND COMMERCE
BACHELOR IN BUSINESS ADMINISTRATION
-
INSTITUTE OF FINANCE BANKING AND INSURANCE
POST GRADUATE DIPLOMA IN BANKING , FINANCE AND INS
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
Prasaddhuri
Type
Individual
Member Since
February 2015
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Prasad D. | Elance

Prasad D.