3 Years of experience in ITSM solutions and implementation.
(IT Service Managment)
Performance testing of various applications in Service-now through Apache Jmeter.
Expertise: Implementation and customization expert for ITSM Tool Implementation. ( ServiceNow)
Experience in all aspects of client engagement lifecycles including effort scoping, product implementation & development, production support, and system upgrades.
• Application UI Configuration
• Workflow Configuration
• Development of required client specific reporting
• Development of requirement integration components (SSO, LDAP, etc)
• Key member of the overall implementation project team
• Prepare all client facing and internal deliverables that are technology related
• Interface with ServiceNow technical teams, to successfully set up the SaaS platform
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
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