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Praveena Guruprasath | Elance
 
176985602337900
Last Sign-in: Jan 8, 2015

Praveena Guruprasath

Online Technical Desktop support
   India
  |   Chennai, Tamil Nadu

Overview

Minimum Hourly Rate $110

• Install and configure servers, desktops and networking equipments.
• Troubleshooting problems with networks, Operating systems and any other hardware related issues.
• Troubleshoot hardware, software and network issues.
• Install client O/S and software, connect PC's to network and configure new ISP’s.
• Daily virus, anti Spyware prevention measures on all systems/servers.
• Creating regular backup’s from server using external back up device.
• Maintaining all computers in LAN environment.
• Proxy Server Installation and...

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Skills (7)

Tested
Technical support Engineer
Desktop TechnicaSupport
Remote Desktop support
online communication trainer
online trainer for basic computer skills and networking
Interested in technical data entry work
interested in doing sales online

Service Description

Professional Experience

Xpert Techno Solutions, Chennai
Designation : Process Lead
Project : Remote Desktop Technical Support (Dec 2012 - Till date)

Responsibilities

• Handling the team of 10 members of Technical Engineers (Systems – Australian Technical Support) to ensure process SLA’s and KRA’s are met and customer system issues got resolved in TAT
• Taking care of the Technical Support team (Remote Desktop Support and Voice Support) for all Microsoft Applications, Email Clients
• Monitoring the day to day activites of the team, reviewing their performance and giving feedback on a monthly basis
• Highly influential in driving the team by mentoring technical and troubleshooting skills with regard to wired and wireless devices

• Involved in the bi-weekly client calls on process related issues and updates and escalating the same to the team

• Handled year end appraisals for two years and given feedback on their areas of improvement

• Ensuring the team members having the required process knowledge by conducting monthly team huddles for knowledge Transition among the team members

• Actively participated in the GEMBA session to share the process knowledge with cross functional teams

CSS Corp Private Ltd, Chennai.
Designation : Senior Support Engineer
Project : BELKIN (March 2009 - Dec 2012 )

Responsibilities

• Install and configure servers, desktops and networking equipments.
• Troubleshooting problems with networks, Operating systems and any...

Read More »

Education

Seethalakshmi Ramasamy college Trichy
MSc computer science
2001 - 2004
Overview  |  Job History  |  Resume/C.V.

Keywords

Data Entry jobs Typing jobs Online communication trainer jobs Online sales and marketting Technical support
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praveguru
Type
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Member Since
January 2015
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Praveena Guruprasath | Elance

Praveena Guruprasath