I have been working with the BPO industry for last 8 years and currently working as a team leader and managing a team of 18 advisors. I have a good background on customer service (inbound and outbound)
1.Good communication and logical problem-solving skills
2.Good inter-personal skills as well as leadership qualities.
3.Focused, dedicated and results oriented
4.Proficient in MS Excel and Internet
5.Proactive, flexible, enthusiastic, a team player, with efficient multi-tasking skills