Multi-certified virtual professional with experience managing enterprise implementations of web based company systems. Expert in the every day to day function of a business and making sure that the executive is supported to the fullest by provided the knowledge and skills necessary in doing so. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
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ADT SECURITY, NATIONAL SALES CENTER żżż JACKSONVILLE, FL 1/2010 to 10/2010
Residential Sales Rep I
żżż Qualify incoming calls to determine if need to set appointments or pass to a sales department.
żżż Cold called potential prospects to gather lead information, and qualify calls to determine if need to set appointments or pass to a sales department.
żżż Met all goals that have been set by a Team Leader
żżż Help customers understand their personal needs to why they would want to secure their home and family.
SCOTT CISNEY CONSULTING żżż DALLAS, TEXAS 2007 to 2010
Virtual Administrative Assistant
żżż Answered personal and business phone lines via VoIP phone.
żżż In charge of calendar and the scheduling of meetings and appointments via Microsoft Outlook.
żżż Championed the training and implementation of coding and installing 3CX PBX as the main PBX solution for the entire company.
żżż Put together Microsoft Power Point and other materials for business meetings and training events.
żżż In charge of all web based training for new employees via Adobe connect and Adobe e-learning suite.
żżż In charge of social media marketing via facebook, twitter and email newsletters (constant contact).
żżż Documented workflows and executed comprehensive training plan to consulting and clients staff that more than doubled Web based company solutions access (from 45% to 100%) and usage (from 35% to 80%).
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