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ruby c. | Elance
 
176985602337900
Last Sign-in: Jun 10, 2014

ruby c.

Pioneer in Customer Service Industry
   Philippines
  |   Makati, Metro Manila
  |  3:50 am Local Time

Verified Freelancer

ruby c.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

I have all the knowledge in sales and customer service as this type of responsibility has been my passion. Dealing with difficult customers is what I like most since I want challenging myself on how can I provide excellent customer satisfaction.

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Skills (1)

Tested
Customer Service

Employment

Incall International
CSR/VA/Team leader
2012 - 2014
Scope of Work: 1.1 Train new agents 1.2 Process refund/RMA 1.3 Answer Call/respond to emails 1.4 Answer Inbound calls 1.5 Monitor stats and report hourly stats/Payroll 1.6 Outbound for supervisor...
Incall International
CSR/VA/Team leader
2012 - 2014
Scope of Work: 1.1 Train new agents 1.2 Process refund/RMA 1.3 Answer Call/respond to emails 1.4 Answer Inbound calls 1.5 Monitor stats and report hourly stats/Payroll 1.6 Outbound for supervisor...

Education

Philippine Womens University
AB-Communication Arts major in Public Relation
1994 - 1997
STI- System Technology Institute
Computer Programming
1990 - 1991
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
prettyruby
Type
Individual
Member Since
December 2012
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ruby c. | Elance

ruby c.